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Business Profile

Gas Station

41st & Main Shell

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/18/25 approx 5:30pm - 5:45pm. Employee blatantly refused disabled persons full m-service while I held my disabled person placecard above my car. When I initially pulled in, two people, 1 black male in a pink sweat suit that said something about God on it, and a white female were self-serving their vehicles at the full-service tanks. They both left, and I pulled up and held up my disabled parking placecard above my car. Another shorter male, possibly of Hispanic descent pulled up in his dark colored truck at the full-service pumps and got gas in a plastic gas can and put it in the back of the bed of his truck. Still the attendant did not come out. The attendant monkied around with the front door to their store, looked over his shoulder and then went back inside. After awhile, I put my disabled placecard down and I started writing this review. They have a sign at the pump that says they will not pump full service gas if they only have one attendant on duty. The attendant was inside and only had maybe 3 customers go inside store. He was looking directly in my direction; as I mouthed "a**hole". That is against Oregon state *** ****. Luckily, I barely made it to the 76 station downtown *********** and their gas was almost .60 cents cheaper and their attendant was right on it. Less than 30 seconds to start pumping my gas.

  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/12/2023 I tried to use my **** gift card at the gas station and it was declined and I was still charged $47.32 and $75.00. Both shell and Vanilla gift cards don't have an actual person to talk to. Vanilla gift cards won't take my money off of a hold until the purchase clears but there was no purchase they declined me. The gift card number is ****************. This was all my money for the rest of the month and I have no food and I don't know what to do.

41st & Main Shell is NOT a BBB Accredited Business.

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