We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Best Western Grand Manor Inn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am *****************************, and I stayed at your Best Western Plus North Springfield location on December 26. I am writing to express my extreme disappointment and concern about my stay.Unfortunately, my stay resulted in a severe medical emergency. I woke up with a spider bite on my left eye, leading to a severe allergic reaction and multiple *********** visits. The lack of cleanliness at your property caused my left eye to swell shut, requiring steroid medications, IV treatments, and time off work.I must demand compensation for my stay and reimbursement for medical expenses due to the substandard conditions. This has impacted my physical well-being and caused financial strain.I am concerned about the lack of response to my sister's outreach on December 28. She contacted you on my behalf, as I was unable to do so due to impaired vision. The lack of communication is troubling.I urge prompt internal resolution to avoid legal action. Compensation for my stay and medical expenses would resolve this matter. Please acknowledge receipt and provide a timeline for resolution.

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked a room to stay on October 26, 2023. We paid with credit card and were going to stay there for a ***************** concert. The musician cancelled the concert within 48 hours of the planned event. I called the hotel that same day asking to cancel the reservation. It was still more than 24 hours prior to our stay. I was told that they could not help with the cancellation. I have disputed the charge with my credit card company and they were not able to reverse the transaction. I would be ok with a credit for Best Western if a refund is not possible.

  • Initial Complaint

    Date:06/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This hotel boasts pet friendly, when my dog and I checked in ( a dog I must have with me due to handicap) I was told that was perfectly fine to have him and no extra charge was disclosed except for a nightly pet fee. After checking out and arriving home I have found a charge of 150 dollars IN ADDITION to the nightly rate and nightly pet fee and then the hotel emails me stating it is because of an undisclosed Pet?! This amount was not disclosed in any way shape or form to me at check in or check out, and when I called the hotel initially to inquire, they stated the extra charge was due to them accidently charging me for THREE (3) reservations - one for a King ****** one for a King ******** and one for a corner King ****** I was charged an addition 690 plus dollars for a TWO NIGHT stay on top of the 150 dollar fraudulent charge. I STAYED TWO NIGHTS ONLY at this horrible hotel, these people will rob you of money without proper documentation or notice, do not let them have your financial information or you will pay dearly, I have had to file fraud charges with my bank to get this cleared up. If you want to spend **** unplanned and undisclosed, stay two nights at this horrid establishment where nobody communicates.

Best Western Grand Manor Inn is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.