We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Courtyard by Marriott Eugene Springfield

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

This profile includes complaints for Courtyard by Marriott Eugene Springfield's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Courtyard by Marriott Eugene Springfield has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made reservations with a Marriott ******** Service Agent on 1/18/2022, for dates 7/20 to 7/25/2022 at the Courtyard Eugene Springfield at ******************************************************************************* Reservation numbers: 71037377, 71035454, 71034752 and ********, Total cost, $1275 per room. 6/30/2022 I called Marriott ******** Service to add family members to the aforementioned reservations. I was informed that the reservations were cancelled by ***************, Courtyard Marriott, Springfield. 7/1/2022 Spoke to ***************, who completed reservations with the cost of $1664 per room. Reservation numbers: 98427716, 9842589, 98423702 AND ******** She indicated that she could not honor the price of the original reservations. I am requesting for Marriott to honor the cost of the rooms as listed in the original reservations and to provide my family and myself a refund of the difference.

      Business Response

      Date: 09/21/2022

      Thank you for sharing your concern. I am so sorry for how this was handled.  We will be honoring the original rate and refund will be processed to the form of payment you used.  Please allow **** business days for the refund to arrive.  

      My sincere apologies again and please contact me directly if there is anything else I may assist you with. 

      Thanks,

      *****

      ******************* | Regional Director of ************************* Management
      840 Beltline ************* | Springfield, OR 97477
      P. ****************** |D. ************
      ************************************** | ****************

       

      Customer Answer

      Date: 10/05/2022

       good morning:  
         I received a response from ******************* via the BBB website.   ************ indicated that the credits for the hotel rooms would be posted to our credit cards within **** business days.   I have received credits for only three of the four rooms.   I emailed (attached email) ************ last week but I have not received a response from him.    Can the BBB reach out to ***********?   

      ***********************

      Business Response

      Date: 10/09/2022

      Good afternoon

       

      The email from *********************** arrived in the junk email folder.  This has now been responded to and I will work with the guest to ensure everything is resolved.

       

      Thanks,

       

      *****

    Courtyard by Marriott Eugene Springfield is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.