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Business Profile

Hotels

Guesthouse Inn & Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/25/2022

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Poor management. I was falsely accused of without any evidence to support this ill alleged poorly made claim. Resulting in me being asked to leave to property and loss wages due to this major inconvenience and having had to miss work. Unsafe conditions . ******************* hanging out of walls and my ****************************************************************** the room.

    Business Response

    Date: 11/06/2022

    When the accusations came about i apologized for my staff and I compensated them a week of free nights. There was never any mention to myself or my staff about a prescription. Then heathers boyfriend/husband started getting hostile with one of my staff members and unlawfully recorded and threatened my staff member so they were told they needed to leave and we would not be renting to them again. Im sorry for all the confusion and run around but once you make threats to a staff member then our policy is to no longer rent to them. We have pictures of the way they destroyed their room out of anger and there were no bare wires either 

    Customer Answer

    Date: 11/06/2022

     
    Complaint: 18311971

    I am rejecting this response because:
    False information. No threats were made other than by the staff who got hostile as we do have video evidence( your staff was hostile previously why we felt the need to record ). As well as no property was damaged room 114 I suggest you check again for the loose wires as I have evidence of that as well as evidence of the controlled substance that was reported to staff and management. 
    Sincerely,

    *****************************

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