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Business Profile

Hotels

Super 8 by Wyndham Springfield/Eugene

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The evening of April 14th 2024. I used my debit card to reserve a room at the super 8 motel.they charged my card $142.00 for the room.when I got to hotel to check in they told me I needed a credit card to stay .I don't have a credit card so they would not let me stay .and they would not give me my money back as well ..talk about a fraud ...I reached out to management the sent me email back that they would not give me my refund as well and they would not let me stay without credit card

    Business Response

    Date: 05/02/2024

    ******, your reservation was booked through booking.com and the payment was made to them in the amount of $110.85. If you read the fine print on reservations, even though you prepay, you are required to have a major credit card on file for incidentals. There were no charges paid directly to the hotel, but in fact paid to the travel agency- booking.com. I understand your frustration but you will need to reach out to them to receive a refund since payment was made to them directly. The way this works is that they are a travel agency that advertises on behalf of businesses, so they will collect payment with the option given to the guest and then the agency will pay the business directly. I would be happy to waive the cancellation fee if they call us to confirm the cancellation. Once that is waived then they should be able to refund you your money. Unfortunately this is the process, but please note that we did not receive any money from you directly for this reservation. Thank you.

    Business Response

    Date: 05/04/2024

    We have issued a refund to booking.com for *************************. The guest will have to reach out to booking.com to receive their refund now as their payment went directly to them and not to the hotel directly. As of right now, we have no payment for this reservation and we are clear from this booking and this guest. Please notify the guest of this. Thank you.

     

     

    *******************

    General Manager

Super 8 by Wyndham Springfield/Eugene is NOT a BBB Accredited Business.

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