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Business Profile

Mobile Auto Repair

Sun Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Repair.

Complaints

This profile includes complaints for Sun Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sun Automotive has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Sun Automotive

      255 S A St Springfield, OR 97477-5330

    • Sun Automotive

      391 Rustic Pl Eugene, OR 97401-5709

    • Sun Automotive

      1905 Agate St Eugene, OR 97403-1437

    • Sun Automotive

      490 Ivy St Junction City, OR 97448-1304

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was in head on collision as the driver that was not my fault and my car was severely ********** car has several issues with the suspension, tires, gas and leaking oil/ struts that were not there before the accident. I have verification from *** ****** that my struts were fine on 12/23/24 and then leaking after 4/27/24.The adjuster at progressive told me that if I took it to a mechanic, and they verified that the issues were from the accident that they (progressive) would pay for the damages.Took It to Sun automotive Who were very nice and supportive on the phone, but when I got there, it was another story. They took my car, did the diagnostic, spoke with only the adjuster on the phone, and then sent the diagnostic only to the adjuster without speaking with me about it, or providing me with a copy. Then they proceeded to charge me for the diagnostic which they did not provide to me. I asked the person at sun auto as I was paying why I didnt get a copy or even phone call about the diagnosis, and he said this is how we do it with insurance companies and then proceeded to charge me ****** in exchange for my car keys back.I currently do not have a copy or any record of this diagnostic, but I have paid this company money for it. Also, they told me that they are never able to tell people if car problems were the result of accidents. This is because they dont know what the car looked like before the accident.This was a lie because over the phone, they told me that they could and to bring it in. This was a very confusing and upsetting experience for me, especially since I am currently recovering from a severe head injury while having to deal with keeping my car fixed so that I can drive my child to school.

      Business Response

      Date: 10/10/2024

      This is a false claim made. When the customer dropped off her vehicle at her scheduled appointment time. She provided the insurance information to us with contact information for them. Thats how we obtained said information. We explained how our process works at that time. This includes letting her know if they do not cover the evaluation for her concerns that she would be responsible for paying that portion herself. She also provided a signed document from her insurance, stating if it was not approved that she would be responsible for the diagnostic charges. We did what was asked by customer in regards of evaluating her vehicle for said concerns. She was offered a digital inspection report at pick up of her vehicle in which she declined. She asked why we would send the inspection report to the insurance company. We explained to her thats how theyre able to review and process the  claim. And to know if it will be covered or not. 
      When I **** the general manager reached out to her she hung up on me after I said who I was. 

      Customer Answer

      Date: 10/10/2024

       
      Complaint: 22274439

      I am rejecting this response because:

      I am surprised that this business would provide so many falsehoods to the Better Business Bureau. I can provide phone records, if needed to prove that they never called and I certainly never would have ended a call mid conversation.

      The person at the front desk did not offer me a digital copy. He stated, thats how we do it with insurance companies.

      I had to ask the insurance company for it which they provided, twice,  because the first time the file would not work.

      Im wondering why and how Sun Automotive thinks they were going to provide the file through a phone conversation when they could have easily emailed or texted the file easily during the months of August or September just as progressive insurance has.

       

       



      Sincerely,

      ******* ******

      Business Response

      Date: 10/24/2024

      Im not sure what else to say. I stand behind our statements. Not sure where the confusion is. I did reach out after the ****** review was left and I was hung up on after stating who I was then voice mailed when I called back. Im more than happy to talk with her. She asked for an inspection she provided us with the contact information to the insurance she was working with. She also had a signed copy from the insurance company stating if the claim was denied that she would be responsible for payment of the inspection. Im really not sure what else we couldve done. 

      Customer Answer

      Date: 10/24/2024

       
      Complaint: 22274439

      I am rejecting this response because:
      Sun Automotive is unable to understand the complaint I made. I think they should read the complete again if they cant comprehend or find somebody who can help them understand the complaint. I dont feel like I should have to repeat myself. My initial complaint explains exactly what happened and what was wrong.  And no one at Sun Automotive has made an attempt to call me. 
      Sincerely,

      ******* ******

      Business Response

      Date: 11/04/2024

      Good Morning this is **** from Sun Automotive the General Manager. What would you like us to do to resolve this situation?  I have reviewed with our team both call logs and conversation with the advisor. I would have loved to have been able to speak with you before it escalated to this which is why I had reached out after the review. 

      Customer Answer

      Date: 11/04/2024

       
      Complaint: 22274439

      I am rejecting this response because:

      Read the original complaint.

      Sincerely,

      ******* ******

      Business Response

      Date: 11/23/2024

      We still feel this complaint is completely unjustified as stated prior. We have no issue refunding the customer as a good deed. 

    Sun Automotive is NOT a BBB Accredited Business.

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