Complaints

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• Initial Complaint

  Date:11/07/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a vehicle towed from accident company refuses to release personal property they wouldnt let me get medications my phone medical devices social security card. And mementos of my passed father ***** recovering necessity personal belongings day after accident. And was refused belongings unless I paid 1070

  Business Response

  Date: 11/18/2024

  Customer was a drunk driver that ran from the police. vehicle was impounded by douglas county sheriff As stated to customer there were no belongings in the destroyed vehicle. As per law vehicle was disposed of after 30 days and customer contacted us 60 days later. No oregon tow companies store past 30 days as stated to customer. Customer also tried to complain to douglas county sheriff and was told the same! customer refused to pay the bill or impound fee otherwise he could of had the vehicle!

  Customer Answer

  Date: 11/20/2024

   
  Complaint: 22494938
  
  I am rejecting this response because: I did go in day after to grab my medications for my disabilities, my phone and my braces. They told me I had to pay the tow bill before they would let me have anything. I understand that they can hold the vehicle and any monetary belongings. After calling other tow companies they also said it was illegal to hold emergency belongings like medications phone and medical devices. I tried reaching out later the same day I showed up in person but over the phone I did not receive a response back. And I was not a drunk driver they thought I was with how hard I hit my head but after getting a breathalyzer at the police station they gave me a ride home because I was not impairedJust confused and lightheaded with the blow to the head I took.And they also charged me with a cleanup fee at the tow site which they did not even do my stepfather took me out there the morning after and cleaned up everything and I have photo evidence with timestamps to prove I was the one who went and cleaned up everything. all I want at this point is my phone back and my medications especially since they are controlled substance medications I take for my nerve damage and my wrist braces and I cant afford replacing them with being on disability because they are $100 ********* not trying to take advantage or get anything extra I just really need that phone medications and braces I dont care about all my tools they stole for my Soundsystem I get why they kept that but medication medical devices and phone keeping that is not only illegal its spiteful and immoral because theres no Worth in those three things because they cant be resold not even my phone I had to report it stolen so they dont steal my bank information and sensitive Social Security documents on that ******** all I ask is to have those 3 things returned to me thats it
  
  Sincerely,
  
  ****** ***** *****