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Business Profile

Fence Contractors

Kiwi Fence Contractors LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/03/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 10, 2022 ***************************** of Kiwi Fence Contractors provided me with a quote to complete and install a fence on my property. He included a fee of $260 for labor to remove an old wire fence and included dump fees, removal and haul away. Before the work began, I removed all of the old fence myself so his labor bill of $5960. should have been reduced by the $260. On July 26th, 2022 I made a final payment totaling $5920 because the final invoices did not provide a break down the charges.During this same time ******************** informed me that he errored on the amount of fencing needed and I would need to order 1 more panel, end post and caps. This cost me $335 more than his original quote for materials. A premium was charged because it was a single panel and I didn't receive any of the discounts as I did on the original order.I was also supposed to receive a refund for 4 pallets ,when returned, totaling $80 and also for any unused concrete (I think 5 to 10 bags), at $3.90 each. I cannot find a credit to my ********** account, which is where the material was purchased, so I suggest that perhaps ******************** may have kept my refund. I have asked how much and when but he does not respond.Sometime in August the Kiwi employees showed up and installed the additional panel I purchased but because of where they placed the final end post, another panel is needed to complete the job,I have sent texts, left a phone message and a couple of emails to ******************** who refuses to contact me and answer my questions regarding the refund and the completion of the fence. Since an additional panel is needed, I believe ******************** should pay for it and install it to complete the job.

Kiwi Fence Contractors LLC is NOT a BBB Accredited Business.

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