Complaints

This profile includes complaints for Unitus Community Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Unitus Community Credit Union has 13 locations, listed below.

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  Unitus Community Credit Union

  7632 SW Durham Rd Tigard, OR 97224-7584

• 

  Unitus Community Credit Union

  3820 Market St NE Salem, OR 97301-1830

  
• 

  Unitus Community Credit Union

  3355 N Williams Ave Portland, OR 97227-1688

  
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  Unitus Community Credit Union

  1615 SE Bybee Blvd Portland, OR 97202-5714

  
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  Unitus Community Credit Union

  9917 NE Cascades Pkwy Portland, OR 97220

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2024 I financed a dirt bike for about 5k through unitus. Somewhere between unitus and the dealership there was a mistake on the *** of bike eventually the mistake was corrected or so I had been told. I submitted insurance to unitus and went on not thinking much of payments as they were on autopay. Around Jan ************************ my credit score and I immediately investigated. Ive never been late on a payment and had a credit score of 804. Unitus was saying I had a delinquent account because they had, without notification, charged me for not having insurance. I had insurance but unitus had the wrong *** so it wasnt matching up as insured. Unitus never refunded me the money and I tried multiple times to talk with them and explain the mistake is on the dealership or unitus. One of the times I tried to explain I shouldnt be charged for a mistake thats not mine the employee (**** *****) yelled at me and said he doesnt care h*** just have them repo the bike. I paid the charges that were over ** and then chose to pay off the loan so Id never have to deal with them again. My credit score has dropped to 700 however and will impact my future for years to come.

  

  Business Response

  Date: 07/07/2025

  We appreciate the opportunity to respond to Ms. ************** complaint. We have researched these issues and spoke with the member. We take these matters seriously and make every effort to ensure the matter is closed in a satisfactory manner.

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a jeep loan through them and they take the jeep payment out automatically every month. Somehow my insurance lapsed for a few weeks and they charged me almost ******* for that! That gouging" is my first complaint. I pay a little over 700. Every 6 months for the jeep and a truck on my insurance. My 2nd complaint is they do not take the extra charge they decided to charge after the fact out of my automatic payment and they charge a late fee and report my jeep payment to the credit bureau as late every month.. which is NOT true. My jeep payment is being made on time every month! when this has nothing to do with my original jeep payment . This is destroying my good credit that I have worked so hard to make good. Also, they have locked me out of my unitus app, n closed it, so I can't resolve anything there and when I call every month to complain n try n resolve it, the lady is incredibly rude! See pics. Please help!! They are destroying my credit! I can't look up my account # because they locked my account from me accessing it. WORST company ever!!!

  

  Business Response

  Date: 07/07/2025

  We appreciate the opportunity to respond to Ms. ****** complaint. We have researched this issue and, as a courtesy, will be reversing the credit bureau reporting. We have reached out to Ms. ***** by phone. We take these matters seriously and make every effort to ensure the matter is closed in a satisfactory manner.

  Customer Answer

  Date: 07/09/2025

   
  This should not say...as a courtesy... They were wrong to say my payment was ever late. They are wrong to charge me over ****** for one month of insurance. That's more than 6 minutes coverage for 3 vehicles.. one is a 2024.  

• Initial Complaint

  Date:06/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning on November 30th, 2022, Unitus erroneously applied 4 payments each in the amount of $482.00 to my credit card statement. I did not immediately notice this mistake as I was not frequently using this credit card at the time. When my circumstances changed and I did need to use the card more frequently, I checked my statement history and noticed the checks for $482.00 from a sender I did not recognize. I reported the erroneous payments to Unitus around January 30th, 2024. The person I spoke to assured me that the checks were being applied correctly, telling me they would "investigate" and reach out to me. I did not receive a call back, but noticed a reversed payment on January 31st, 2024 for the most recent check that had been applied on January 29th, 2024.Without informing me, two additional payments were reversed in the total amount of $964.00 on April 22nd, 2024. I again called Unitus to file a complaint, as I was not advised that this would occur and should not be held responsible for paying back money that was erroneously applied in the first place. I asked for a credit in the amount of $964.00. The first representative I spoke to accused me of knowingly stealing the money. I then spoke to a supervisor who again told me they would "investigate" and reach out to me. I never heard anything.On May 15th, 2025, I spoke to ******* at my local branch. He printed images of the checks for me, which clearly have an account number on them that does not match my account number. I again asked for a ********************** covering the two charges that were reversed and he refused. He called the credit line customer service while I was in the office and I was assured I would get a call back. That was over one month ago and I have heard nothing.This mistake was clearly due to negligence on Unitus' end that they refuse to take responsibility for. I am again asking for a credit to be applied to my credit card in the amount of $964.00.

  

  Business Response

  Date: 07/03/2025

  We appreciate the opportunity to respond to Ms. ******* complaint. We have researched these issues and found that the payment errors were resolved correctly. We take these matters seriously and make every effort to ensure the matter is closed in a satisfactory manner.

  Customer Answer

  Date: 07/05/2025

   
  Complaint: 23503553
  
  I am rejecting this response because:

  I should not be made to pay for Unitus' easily avoidable error. Negligence and a gross lack of research have adversely affected my finances. Furthermore, the representatives I have spoken to have been insulting, rude, and unwilling to help. This issue has not been resolved satisfactorily and I would like to pursue further action.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid off my car loan with an amount that was to be refunded which is approximately $400. They refunded in March and mailed a "CASHIERS" check to the wrong address. My former landlord will not forward me the wrongly received check. Now I am told by Unitus that they can not put a stop payment on it for 90 days and have refused to do so and will not issue me my money. I don't see how this "cashiers check", wrong address has become my issue. That is an overpayment and my money. I'm extremely upset with this. I left a domestic violence situation their lack of empathy and understanding that I will never see that wrongly addressed mail is unacceptable.

  

  Business Response

  Date: 04/17/2025

  Thank you for bringing Ms. ******** complaint to our attention. After investigating the matter, we have confirmed that Ms. ****** has since received a new Cashier's Check.  We take these matters very seriously and are committed to ensuring a satisfactory resolution.

• Initial Complaint

  Date:04/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had open a loan back in March of 2024 but my employer did a change on July of 2024 and move us to temp agency with we were all laid off on 03.07.25 and on 3.19.25 I had called Unitus Credit Union to advised them that I was laid off on my work on.3.07.25 and I told them that I couldn't pay on my loan anymore if I can get help from the insurance that I had open and she said to call **** and I called them at ************ and I filed a claim with them I wanted to avoid for them to reported on my credit as late and they did. I have been speaking to **** and they said that Unitus Credit Union only added me life insurance witch the loan office selected for me the insurance even how I had told him that I wanted full coverage incase if something happen at my work and when I singed the loan I was thinking he I had choose "Life Plus Disability and Involuntary unemployment" well they didn't and **** called me to let me know that they couldn't process my claim due to because the change was recently done end of March and plus Unitus Neglected to do what I told them to do and with no return calls now I an stuck paying a loan that I cannot pay and also with a report on my credit of late payment I want them to correct it on my loan back dated to 2024 and also I want them to correct the late charge on my credit asap. so I **** can process my claim I cannot even pay.

  

  Business Response

  Date: 04/16/2025

  Thank you for bringing Ms. ****** complaint to our attention.  After investigation, we confirmed that Ms. **** elected Life Plus coverage at the time of loan signing,rather than Life Plus, Disability & Involuntary Unemployment coverage, as evidenced by the Loan Protection Contract signed by both Ms. **** and Mr. ******  We take these matters very seriously and are committed to ensuring a satisfactory resolution.

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23192170
  
  I am rejecting this response because: I signed it because they made me think that I did had the full insurance with the unemployment and he did not do it even you can check the phone call I said that I wanted full insurance cover if I lost my job and the loan office choose what he wanted and even one of the told me 2 weeks ago that why did I wanted full coverage it was too expensive I said I did not care and no they don't take nothing serious because if they did then the loan office would have choose what I requested not what he thought. 
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant overreach by their fraud department. They call it their falcon team. Could not give me a reason why my account was disabled while I was on the road for work. Their banking app is slow to update charges and they are quick to make you pay fees. Offered one option that they would suppress my card so I could use it for the day. I put 6 figures thru this bank and yet the provide no card support. Left stranded thru the weekend with out notice explanation or apology. No clear answer on why I could withdraw from atm but not they pos or Apple Pay. Charges multiple times now for atm fees and without explanation. Predatory banking at its lowest possible level

  

  Business Response

  Date: 02/18/2025

  Thank you for giving us the opportunity to address Mr. ******* complaint. After investigating the matter, we found that in ******** Mr. ***** responded to our automated fraud detection call, indicating that the transactions attempting to process through his credit card were fraudulent. Consequently, the card was blocked. The automated call also provided instructions on how to reorder a new card. However, we have not received any requests from Mr. ***** to order a new card.
  
  To help protect members, high risk transactions are flagged. We apologize that at times valid transactions may be stopped. Members can call or chat with us to assist in letting valid transactions process. We also encourage members to use the alerts function in the Card Guard app which texts members each time a transaction attempts to process.
  
  The timing of debit card transactions appearing on a member's account depends on the specific merchant. Unitus posts all debit card transactions as we receive them from the merchant. Additionally, when a member uses an *** outside of the ***OP network, which includes over ****** ***s, there will be charges. This information is detailed in our account agreement and displayed on the *** screen at the time of the transaction.
  Our website and mobile app feature a search function to help members locate a ***OP *** in their area. If Mr. ***** has further questions or wishes to order a new credit card, he can contact us directly at ************.

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22894314
  
  I am rejecting this response because:

  multiple attempts were made to find a resolution.  Please dont think you can throw terminology around and have it be accepted as a resolution.  There were no attempts to notify me or alert me of any transaction that were considered fraudulent.  When I notified Unitus of actual fraud I was told I will have to pay a fee on each fraudulent transaction in addition to any fees caused by the transaction.  I have made multiple attempts to get an explanation on which transactions were fraudulent and by no means was I given any answer other than to call *****  Upon calling ***** they were unaware of any suspicious activity and told me it was an issue on the financial institution side.  I reach out to Unitus again with this information and was told its actually an Apple Pay issue.  So I call ***** support and again no suspicious activity on their end.  After again dealing with Unitus support today after another declined transaction I was then told my credit card was shut off by 3rd party Falcon on 1/24 .  Again no information was shared with me.  I will close this account when I return .  I will also ensure that my experience is shared with all on as many platforms I can.  
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dont do business with this credit union.. I have a loan thru them unfortunately. Bought a new bike, called insurance and asked for a policy. They issued one..turns out did not meet the banks requirements or whatever? They charged me for some extra insurance bs , there was never any lapse of coverage and nothing happened, I hap my payments set on auto pay so it was never late not one cent or one minute, but the ding my credit with impartial payment and even sent a repo notice over some stupid Was at the beginning of the loan you would think they would do business in good faith, I paid them just because I dont want to deal with the hassle. But I will never do business with this credit union again.. there website *****, and they make it hard and annoying to make a principal only payment stay away!!!

  

  Business Response

  Date: 12/06/2024

  We appreciate the opportunity to respond to Mr. ********* complaint. We have researched these issues and found that there are no issues with this loan. We take these matters seriously and make every effort to ensure the matter is closed in a satisfactory manner. If Mr. ******** has further information, we would gladly discuss this with him. Please contact us directly at ************.

• Initial Complaint

  Date:10/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a *** and got it insured through this company. We provided all documentation but were never notified that we had incorrect deductible amounts. Then this company, Unitus, started sending harassing mail claiming we didn't have correct insurance or any and charged us $1330 for 2 months of insurance which is completely incorrect and usury. We contacted them several times but they insisted that we owed them for unpaid insurance because of the discrepancy. We just paid it but we feel this was completely illegal and a sham.

  

  Business Response

  Date: 10/25/2024

  We appreciate the opportunity to respond to Mr. ********* complaint. Insurance coverage is a requirement for all vehicle secured loans. This loan did not have adequate coverage; however, we have reached out to the insurance company directly and were able to receive documentation of appropriate insurance coverage. We have reimbursed the account and contacted the member. We take these matters seriously and make every effort to ensure the matter is closed in a satisfactory manner.

  Customer Answer

  Date: 10/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******** Iv

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to dispute this account and get it off my record. I have sent many letter with proof of fraud on my account and financial abuse at the time. I got sent to collections. I need this resolved ASAP

  

  Business Response

  Date: 08/30/2024

  We appreciate the opportunity to respond to this complaint. We have reached out to **************** and have reached an agreeable solution. We take these matters seriously and make every effort to ensure the matter is closed in a satisfactory manner.

• Initial Complaint

  Date:05/15/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unitus has inaccurately reported a late payment to the credit agencies for the month of April 2024. I have had issues with Unitus online auto pay before and this seems to be a reoccurring issue. I have spoken with my financial advisor and we are requesting that the report be rescinded and the error corrected. All payments have been made and every effort to correct the auto pay.

  

  Business Response

  Date: 06/04/2024

  Thank you for your inquiry. In researching your complaint, we could not find that a late payment was reported to the credit bureau in the month of April 2024.  Do not hesitate to reach out to us to share any documentation or information that is causing you to believe that this has occurred. 

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21716235
  
  I am rejecting this response because:

  I was informed a payment was late, is there another month where the payment is showing as late?
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/03/2024

  We have spoken with ****************** and the issue has been settled.

  Customer Answer

  Date: 07/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************