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Business Profile

Senior Move Manager

Take Care Move Assistance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Move Manager.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Take Care Move Assistance to pack and move our belongings to a new living unit. They also offer unpacking, but I chose not to have them unpack. My son's celebration of life was on the weekend following the move, and I wanted to take my time unpacking. The operations manager (**) said that that was fine as long as I got all the boxes back to the company. However, a few days before the move, ** tried to get me to agree to have ********* unpack. I felt that was "bait and switch." A couple days later, she said her boss wanted me to pay for the boxes and then get a credit when I returned them--about $720. I agreed to that. After I had paid, she said the moving company went out of business and would not give me credit for the boxes.

    Business Response

    Date: 01/28/2025

    I'm sorry that a refund was not issued. Yes, I'm the ops manager and the customer did sign the agreement that she would receive a credit for boxes that were still usable. Was about $720 that could have been credited back. Customer didn't want us to unpack and respect her decision. As the ops manager I did everything to help her get the refund for the boxes. It wasn't my decision. The company that went out of business made the decision not to honor the agreement that was made. I picked up the boxes for free and disposed of them. I'm sorry the decision was out of my hands since I don't own the business or have a say.

    Customer Answer

    Date: 01/28/2025

     
    Complaint: 22862780

    I am rejecting this response because the owner of the business should honor the agreement made by the operations manager.

    Sincerely,

    ****** ***

Take Care Move Assistance is NOT a BBB Accredited Business.

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