Reviews

This profile includes reviews for Sewer Renewal Specialists, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sewer Renewal Specialists, LLC

  9350 SW Tigard St Tigard, OR 97223-5238

  
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  Sewer Renewal Specialists, LLC

  13385 SW Beef Bend Rd Portland, OR 97224-1664

  

Review Details

• Review fromDoris H

  Date: 04/23/2024

  1 star

  Doris H

  Date: 04/23/2024

  Unfortunately the service I received was terrible. I had been having problems with my tub draining slow. I had a plumber out who tried to unclog the drain, but he didn't have much luck. He told me I needed to contact a company that could come out with a camera to see what was blocking the drain. I contacted Sewer Renewal Specialist and explained the situation and was told this was something they did. I also explained this to the service tech. The service tech looked at the tub, and said my pipes were to old to put a camera down the drain, but that he would try and unplug it. As he was working I noticed that it was getting worse. He told me that I would probably need a plumber to come out and cut a hole in the ceiling in my kitchen to get to the pipes. At that point I told him to leave it along, because it was at least draining slow. He continued to work on it. I left the bathroom to attend to a phone call, when I returned to the bathroom he was gone. I went outside and he was packing up to leave. I said so what's going on, he said I need to have a plumber come out and cut a whole in the ceiling. I really was upset, because I told him to leave it alone. When he was finished it did not drain at all. I called the company and told them what happen and all they wanted to do was give me some names of plumbing companies. This upset me because when the service tech left, it was worse then before, at least it was draining slow, now it was not draining at all. I contacted a friend and he give me a name to contact. Needless to say, this company unplugged my tub. If I had listen to Sewer Renewal Specialist, I would have spent a lot of money cutting a hole in my ceiling unnecessarily. At least they didn't charge me to s**** it up worst.
  

  Sewer Renewal Specialists, LLC

  Date: 04/24/2024

  We are really sorry this was your experience. We always strive to do the right thing and it seems we missed the mark ***** We appreciate the review and we will use this as a learning opportunity for our drain cleaner. I would love to talk to you on the phone to gather more insight about your experience.