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Business Profile

Watch Bands

Better Watch Out Pro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Watch Bands.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charge on my credit card of $39.99 on Sept. 16 from BetterWatchOutPro. I did not make this transaction. Called their business number and they said they were a 3rd party and had no information for me. I looked up their address and called that business and it is a *** store. Something doesn't add up and sounds fishy so I called BBB and you had no record of complaints against this business and said I could file a complaint, so that's what I'm doing.

    Business Response

    Date: 09/23/2022

    Thank you for contacting ********************************* strives to make sure that our customers are 100% satisfied. We have every desire to address the customer's needs and provide the best solution available to resolve their issue as soon as possible.

    We got a call from the customer on 09/20/22 and we cancelled the subscription. To confirm, there will be no further charges and shipments from us in the future.

    We've processed full refund amounting to $39.99 that would require **** business days to be credited to the customer's bank account. Please see the breakdown of the refund below:

    Date: 09/23/22 
    Amount:  $39.99
    Transaction ID:  **********

    Should you have any questions or need further assistance, please contact our customer care at ************** and one of our representatives will be happy to assist you.

    Our ************* representatives will be happy to assist you. We are open from 8:00 AM to 8:00 PM, 7 DAYS A WEEK.   

    Regards,
    *************

Better Watch Out Pro is NOT a BBB Accredited Business.

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