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Business Profile

Sandwiches

Subway

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on the subway app and drove down to get my food. When I was almost to the restaurant, one of the employees called me and said they were out of turkey and ham and a lot of other ingredients. I asked her why they didn't call me sooner( they called me about 20 minutes after I had placed the order.) She just said sorry. I told her to just refund me the money back to my card and she told me I would have to do that on the app. I drove back home and did not see an option on the app to request a refund so I called her back and asked her where the option is located. She said she didn't know and said I should drive back down so she could call her manager to see how to refund me my money. I told her I was not going to waste more gas by going back down there just so she could call her manager. I went to the subway website and submitted what had happened and requested my money to be refunded. I got an email back from *************** saying she was sorry and she would talk to her team about how important it is to be professional. *** did not mention anything to me in the email about the status of my refund or even acknowledge my request about having my money refunded. I have emailed her every day since then and have not received back any response at all. This is unacceptable and unprofessional. I am still waiting on my refund of $16.87 nearly a week later.

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