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Business Profile

Sporting Goods Retail

WiredSport.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Defective product, did not respond to return

    Business Response

    Date: 06/27/2025

     Hi, I have reviewed this issue and I see that the request to have all products returned as requested in your emails was not completed.  Only I heavily used and damaged snowboard bag was sent, and this was found not to be a warranty issue. If additional items are to be submitted for warranty, those would also need to be returned using the previously provided RA number.  Thank you.

    Customer Answer

    Date: 07/02/2025

     
    Complaint: 23528211

    I am rejecting this response because:
    The products were clearly and obviously defective, I have several other boards and bags and never had this issue.

    The bag was used once and the handle became detached. The board was used 4 times, and fell apart while on a mountain in a remote location - it is simply not feasible to ship a broken board from a remote location. Frankly it is fortunate no one was injured by the defective board, and it appears others have had the same issue. There is ample photographic evidence of the defective condition. Furthermore the lack of response to the return indicates the retailer has no intention of addressing the defective products.

     

     


    Sincerely,

    ***** *******

    Business Response

    Date: 07/08/2025

     Hi *****, we appreciate your additional information.  Would you prefer replacement for the snowboard, stomp pad, and bag or would you prefer a refund for those three items (of your five item order).  Not mentioned items are snowboard boots, and snowboard bindings which were purchased in the same package.  Thank you.

  • Initial Complaint

    Date:03/15/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Can forward all conversations from email thread , Bought a new snowboard, 2-4 day shipping. Came busted and on the 7th day. Ghosted after inquiring about them holding up their end of the warranty.

    Business Response

    Date: 03/26/2024

     Hi, I will be happy to help. I have reviewed this issue and I see that each email has been answered. Please find the previously provided return instructions below. Thank you.

     

    Hi,
    Please send the items to Wiredsport, ****************************************************************************  Label the box clearly with Return Authorization Number: RA# ******CRECOM.

    *Please assure that all products returned have been purchased from wiredsport.com as all serial numbers will need to match our batch lots.

    Customer Answer

    Date: 04/02/2024

    I would consider shipping it back. However.  I don't feel like it's my obligation to pay $200 to send a defective board back to them.... to what? Take a risk of them sending an even more ruined deck.  Nahh. I've already taken to to a repair shop where I had to spent my own money to fix the damage on the board before I even took it out the plastic.   

     

    I've already rode it. And since I had an issue with them already with a "supposed ''brand new board.  I can imagine have to deal with them after the board breaks in half. Dealing with a warranty.  

     

     

    So i guess I'm outta luck. Oh well.  I'll just let people know if you buy a BRAND NEW DECK off this company . And it's shipped to you without any protection and it gets damaged due to THEIR NEGLIGENCE!!!!!! YOU/ I will be responsible for paying out of your pocket to fix what they should have done. 

     

    Shows their guilt if they ghost all my emails but finally respond to you all. Classic ?? 

WiredSport.com is NOT a BBB Accredited Business.

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