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Business Profile

Appliance Repair

Zenith Appliance Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Looking on the internet for a LOCAL appliance repair man I came across Zenith Appliance Repair. I called them and they said that they can schedule an appointment for the next day between 8 - 11 AM. She also stated that they needed a bank card so that she could confirm that I was a legit customer, I told her that I prefer to pay cash - However she assured me that my card would NOT be charged. 10 minutes after talking to her, my bank card WAS CHARGED $70. The next morning my son took off of work to be here when the repair man came for the appointment. No one ever showed up and no one called. I had given her my phone number, which is a LANDLINE. I called the company to ask where the repairman was. She told me that she canceled the appointment because they did not have a repairman in the area. I asked her when she could get one in the area. She said she did not know when that would be. I asked her WHY she did not call me to let me know about the cancelation, she said she texted my number. I told her it was a landline. Then I asked her why she charged my bank card $70 when she said she would not AND why she did not check about repairmen in MY AREA BEFORE she CHARGED MY CARD. While talking to her on the phone I googled their address and it turns out that it is actually a food processing company in my town. Yet on their website the address is listed as their HEADQUARTERS address. I asked her to IMMEDIATELY refund my $70 that she processed without my authorization. She said it would take **** business days. My son lost a days pay from his work because of this company. They should pay for the loss of income that they deliberately created with their bogus appointment. I now see their web site URL has changed to: http://206.81.10.12/

Zenith Appliance Repair is NOT a BBB Accredited Business.

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