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Business Profile

Gutter Installation

Pacific Gutter Company LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Pacific Gutter Company LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pacific Gutter Company LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a mobile home unit in Dec. 2023. The prior owners used Pacific Gutter Company to install Gutter Shutters on 7/15/21 for $7,886.58. The entire length of the carport is 67 ft., the gutter has been leaking for who knows how long and ruined the entire fascia board. The gutter has pulled away from the fascia at the end which is supposed to be a lifetime warranty which is in writing. I called them on 3/20/24 and talked with *****. On 3/22/24 ***** came out and took a look and a bunch of pictures. He told my parents and I that it was installed wrong. It would be over $1000 to repair. I said why would we be responsible when it's under warranty and installed wrong. I called the office on 3/28/24 and **** said I would get a call back, never heard back. I called again on 4/5/24 and spoke with **** again, was told the service coordinator ****** would call me later. ****** called later that day and said **** the Production manager has all the info and is reviewing it. On 4/8/24 ****** called and said the gutter didn't pull away the fascia board did! Boards don't pull away, the gutter is still not attached so anyone can see it. ****** was not nice about any of this, $1,100 for us to replace it all, $1,400 if we want a new downspout. ****** is a very ***** voice said "that's it ****, we have nothing more to talk about". Very rude. I have all the signed documents from the previous owners with the guarantee to "never pull away".

      Business Response

      Date: 05/23/2024

      Soke to **** about the situation, I scheduled a crew to go out remove the fascia board and replaced it. We re-hung the gutters and the customer was pleased with the work and the result. There was some miscommunication in the beginning but has been resolved and taking care of. 

      Sincerely,

      ***********************

      Customer Answer

      Date: 05/23/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    Pacific Gutter Company LLC is BBB Accredited.

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