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Business Profile

Loan Broker

MaxLoan365

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Broker.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company just started emailing today 12-30-2024. I want it to stop.

    Business Response

    Date: 01/23/2025

    Hello Yosaun,

    Thank you for your message.

    ************************** does not send direct communication to users regarding loan approvals. Although you may not have requested a loan connection directly from our site, you may have received an email about ************************** from a marketing affiliate as a result of opting into their communication terms and conditions.

    We respect your preference to not receive further emails, and resolving this issue is a high priority for us. We would like to initiate an investigation to determine the originating source of the emails with the intention of ceasing the activity.

    To expedite this process, we would like to request that you forward all of the original emails you have received pertaining to ************************** to ************************************************************. In addition, if you receive any further emails, please forward them as well.

    In the meantime, we have gone ahead and unsubscribed your email address ****************************************** as of January 21, 2025 from ************************** directly.  Please allow 10 business days for this to take effect.

    If you ever decide to complete the ************************** form in the future, please be aware that you will be subscribed to direct or indirect email communication. However, you will always have the option to unsubscribe from receiving such communication by visiting the website directly and clicking on the unsubscribe link located in the website footer.

    We respect and value our users' privacy.

    Kind regards,

    MaxLoan365 Support Team

    ************************** provides a loan connection service, connecting people who are looking for loans with lenders who provide them. We are not a financial institution and do not make any final decisions regarding the approval status of a user's loan request.

    Customer Answer

    Date: 01/28/2025

    Complaint: 22748211

    I am rejecting this response because: I have not signed up for anything in well over 24 months. Then there is no way to unsubscribe without going to an UNSECURED website. With my cell being the only access to my family, there is no way in "----" that I'm using an unsecured link, that my cell is sending me "back away from this site."
    The company should be fined, the way I have been spammed after not signing for ANY MARKETING from ANYBODY. Your argument is invalid. As soon as I changed my cell phone number is when a new set of MARKETING started. This is the last straw. I don't use my first name when requesting information. And again, I haven't used my first name for over 4 years. But if you have a client by the name of ******* ****** ****** (11/01/1975) and CCM&*****************, you can look to him and his IT skills as to why I'm now taking this matter up with the BBB.

    Sincerely,

    Yosaun *****


  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are some con artists. They are promising people loans that they arent supplying and also charging people cards for money. I was working with ***** and his number is ************.

MaxLoan365 is NOT a BBB Accredited Business.

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