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Business Profile

Orthodontist

Senestraro Orthodontics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthodontist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/15/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - On December 18, 2023, I received treatment from Senestaro Orthodontics and I received and paid for a retainer, I paid $380 for the service in full. - Senestaro Orthodontics told me I should pay in full and they would claim with my insurance later.- in early Jan 2024 I contacted my old insurer Delta Dental who confirmed they sent Senestaro a cheque a week prior for $190 - that same day I called Senestaro Orthodontics and they said they had not received the cheque and I should call back in a few weeks - I was overseas for Feb so I called Senestaro March 14, 2024 enquiring why I had no received the $190 pass through from my insurance - The person on the line told me it can take longer than three months and this was their company policy, she could not tell me why it would take this long or when I would receive my own money back, she was evasive as to why the money has not been passed through to me already. - As far as I am concerned this is a fraudulent transaction as Senestaro have further benefitted from my insurance, when I paid for the service in full - I respectfully request the $190 back which my own insurance should have paid me, not Senestaro

    Business Response

    Date: 03/18/2024

    Hello, thank you for reaching out and bringing this matter to our attention.  I will personally see to it that you are refunded as of today, 3/18/2024.  It is not our policy to retain payments for three months when insurances pay towards retainers, so we will get that addressed internally.  I'm terribly sorry this was your experience with our practice as it is outside of how we handle these situations.  If you have any further concerns, please feel free to reach out to me directly at *******************************************. 

Senestraro Orthodontics is NOT a BBB Accredited Business.

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