We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Roger's Towing & Transport Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Roger's Towing & Transport Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Roger's Towing & Transport Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had my car towed from AAA tow insurance. They sent out ******* towing, while loafing they popped one tire. Then while unloading they dropped my car, rolled off the tow truck onto the ground.

    • Initial Complaint

      Date:02/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Following a traffic accident they towed my vehicle to their yard. Before I had a chance to retrieve my possessions from the car, or review the damage, Roger's released the vehicle to the wrecking yard. When we tracked the vehicle down, all our possessions were missing from the car. Roger's claimed that a breakin happened at their lot, and the thieves were responsible for the missing items but it makes no sense for thieves to steal hygiene products, floor mats, car manuals, pens, and business cards. The breakin doesnt even explain why our car was released without our approval. After the incident we contacted Roger's and they requested a list of missing items for an insurance claim. They spent the next 3 months refusing to return our calls, and when finally confronted in person they told us they wouldnt be making a claim and we could do nothing about it. At this point I dont believe our car was broken into at all, they just cleaned out the car themselves and pocketed anything of value.

    • Initial Complaint

      Date:01/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/16/23 I broke down on the exit ramp of exit 6 on the beltline hwy. There was an ice storm going on, temperatures were in the 20s. I pulled my car tpo the shoulder of the exit ramp, I called Aplha Towing to tow the car to ********************, However Rogers Towing, Stole the car , took it to ****** ******, claimed they had authorization from ODOT (****** ********** of *************** but could not give me any documentation of such claim. My tow truck company I hired went to pick up the vehicle, Rogers towing was already there and according to Alpha towing refused to let the company I hired to tow the vehicle. They stole my vehicle, if Alpha towing didn't tell me what happened I would have no idea where my car was. I called Rogers towing who claimed the charge was $440..00 for stealing my car, and I had to pay in CASH , They refused payment by credit card, again stating this was an ODOT policy but again could not show me any information that this might be correct. If I didn't drive from ****** to ****** to pay them this $440.00 charge I would also be charged $100.00 a day impound fees until I can pick the vehicle up. ( Again I asked for documentation to substantiate their claim and of course they didn't have any paperwork to back up their claim. So i at 4pm on 1/16 while it was sleeting/raining/icing I had to drive my wifes car to ******, get $440.00 out of the **** took me an hour to get to ****** to pay them this extorsion. I am shocked that this could still go on in 2023 and companies like this can hold your vehicle ******. I am seeking at least 1/2 of my money back as I hired another tow truck company to take it back to ******, I was charged by ALPHA after hours charge and extreme conditions charge and yet this was 1/2 the cost of rogers towing who just stole my car and held it for ******.

    Roger's Towing & Transport Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.