Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 1st i messaged the conpany asking about our trash pickup as it was overflowing in the streets and animals were getting into it. As they didnt pick it up due to snow. I got back excuses. This morning i get a bill for the week they didn not render services. When i messaged them asking them to make it right. Their response is we will cancel ur service effective today. Essentially they are charging every one in this town that had service, a lid up fee and for a week of no service rendered.

  Business Response

  Date: 04/17/2023

  Better Business Bureau
  PO Box 191279
  *****, ** *****
  

  Re:  Complaint #********
  

  Dear BBB
  

  First, please update the contact for this account to be *****************, as ***************** is no longer with 
  the company.
  

  We understand ****************** opinion. During inclement weather, it is always difficult for us to 
  balance the safety of employees and the needs of our customers. The area in which **************** lives 
  is one of the
  steepest hills in our community. We felt that trying to maneuver a large truck in the narrow 
  streets in difficult road conditions would not be safe for our employees, our equipment, or our 
  customers.
  

  **************** was not charged a lid up fee (for extra trash), and all the trash and recycling was 
  picked up on the next scheduled route day, which is standard practice in our industry. All 
  materials that were set out were collected, so the service was simply delayed due to weather 
  issues.
  

  **************** reached out to us several times on ******** and posted on a community page as well. Mr.
  ****** stated he wanted the carts removed and service cancelled. We understand this may have been 
  done in a moment of anger, and as such we are willing to waive the reinstatement fee should he wish 
  to resume service. We work diligently with our customer ********************** representatives to ensure that each
  customer is treated with respect. We will review this incident with our reps to avoid such negative 
  interactions in the future.
  

  Please encourage **************** to call our office to arrange for his carts to be re-delivered.
  

  Respectfully,
  

  *****************************
  Office Manager, Dahl Disposal Service
  

  
  

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19904432
  
  I am rejecting this response because:

  This is a lame excuse for charging an entire community a charge for a week they DID NOT WORK. Not only was my trash not picked up. But evry single customer on Thursday and Friday of that week. It wasnt just me. So thats a copout. U am absolutely not interested in their service. I dont go to restaurants and order food and pay without leaving, i wont pay for services not rendered. Nor should anyone else be forced to do so. I did reach out numerous times. Hoping they would make it right. They did not.
  
  Sincerely,
  
  ***********************