Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a diesel truck had emissions deleted, bought the extended warranty contract, made the first payment on the vehicle and the transmission failed, the truck warranty was voided because of the emissions deleted, the owner of the warranty company is close friends with the owner. I have video proof of the team at the auto center saying they knew the truck was deleted and knew the warranty would not cover vehicle. They have now had the vehicle for 2 months and not working on it or have a plan in place to take care of the repairs.

  Business Response

  Date: 04/08/2025

  Customer purchased a used truck December 6 2024 with ******* miles.  Inspection included and safety items performed prior to listed for sale. Truck was noted to have no drivability issues at that time. 

  Customer brought truck back for diagnosis of transmission issue February, 19 2025 with *******- Truck had a monitor that was added after the sale. 

  Vehicle Service Contract did not cover repairs. Service contract premium was refunded to lender in full.

  Vehicle was courtesy diagnosed,

  Customer was offered resolutions.  

  Customer was provided a courtesy loaner for the duration. Customer is still in loaner as of 04/08/2025.

   Vehicle was sold as is.

   

   

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 2024 I financed a brand new ram 1500 ecodiesel. It's a black truck. There has been so many discrepancies I do not even know where to begin. I immediately noticed scratches, dings, a bent tailgate and that the truck needed washed and buffed. 1) they messed up the contract and made my payments incorrect so I could not afford the deferred downpayment in the time frame it was supposed to be as well as made the first payment due way sooner than agreed upon. 2) had an oil leak that repaired. 3) they offered my free gifts to fill out a survey and give them all 5s, calling me at 8-9pm to beg me to do so, after knowing I was unhappy. 4) contacted ram customer care multiple times for help, changed my dealership and they said they would not fix the main issue of the bent/buldge in the tailgate. That was the original dealers problem. 5) contacted ram multiple more times who have "been in contact" with original dealer who have yet to give me any answers. My main issue is I brought a BRAND NEW UNUSED truck with a factory flaw that would be fixed and covered under warrenty. But because the dealer didnt catch said flaw and sold the truck anyway, it comes from their pocket so they are giving me the run around. Last I heard 8/19/24 when I took in for oil change they said they would have an answer by that Friday. They ignore my calls, texts, etc and no answers. Ram told me on 10/28/24 that the dealership said they already fixed it and returned the truck to me. I want the ******** replaced for the factory flaw that was sold to me. Not buffer, sanded and painted, replaced! For a $75,000 paying $1000 isnt much for a good customer! *the photos dont do the issue justice. Seeing it in person is best

  Business Response

  Date: 11/04/2024

  Hi ******, 

  
  We received your you transmission, we are sorry to hear about your situation.  We will be investigating your concern and getting back in touch with you via this portal as soon gather some information. 

  Customer Answer

  Date: 12/06/2024

  CASE ID ******** 
  
  I got an email that this complaint would be closing out.. 
  It should remain open.
  I've attached the only correspondence I have from the company that I left the complaint about. 
  I've gotten no resolution and would like to hear an actual answer from the company... 
  

  
  

  Business Response

  Date: 12/06/2024

  Purchased date was Feb 13 2024,
  Trasport inspection done at time of drop off and confirmed,
  Pre Delivery Inspection performed and noted no damage
  Upon delivery customer signed acknowledgement of vehicle no notes on contracts
  additional protection and service contracts such as dent and ding protection offered and declined 
  Date of reporting to Stellantis with no known damage at time of delivery
  Sales associate communicated with customer twice after deliver for trade pick up, No bed damage as showed was noted at that time. 
  Customer was back in Feb 2022 and had concerns of service, dealer documented and corrected, additional inspections were done and recommendations made and completed customer concerns, No mention of damage at that time
  July  16th 2024 at 12:41 Stating damage was done from original purchase, upon review there was no notification of damage at that time and 6 months had past. 
  Advisor offered to send to body shop for quote and provided ********** customer service number as dealer is unable to claim any warranty after this much time. 
  
  documents attached.  
  
  We understand the frustration and would be happy to find a resolution however we are unable to claim under the manufacture unless approved. 
  Dealer cannot verify damage was done at time of deliver with the timelines provided. 
  
  

  Customer Answer

  Date: 12/19/2024

  
  Hi. I placed a complaint back in october on st.Helens auto center dealership and they said something along the lines of "we will look into and reply back." We never heard anything and I keep getting emails that you guys are going to close the case. I keep asking to keep it open and they literally havent responded with anything. Do you guys do any kind of follow up with the business, etc in these situations? I'll just be filing another complaint at this point because they wont respond to the first one.
  
  Sent from ****** *** (****************************)
  

  
  

  Customer Answer

  Date: 01/06/2025

  ****. So they are just liars. Got it  

• Initial Complaint

  Date:06/18/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/17/2024 I called the Saint Helens Auto Center to set up an appointment to view a vehicle they had on display outside of the business. I arrived to my appointment to **************************** Auto Center at approximately 4:30pm pst on 6/18/2024 and was greeted by a salesman, *****. I expressed that I was interested in seeing what they would give me to trade my current truck into the dealership in order to purchase new. They allowed me to test drive the vehicle in question, they also drove my vehicle and looked it over. The salesman asked me a series of questions, including my social security number. At this point, all I had asked of the salesman was to see what they would give me on trade-in for my truck. The salesman goes into the back and I am sitting by myself for quite some time. As I am sitting, I receive a notification on my phone stating my credit had been pulled. Shortly after the salesman returns and I ask him if they had pulled my credit, he stated yes. I told the salesman that I was never asked if they could pull my credit, and I never signed any paperwork stating they could do so. I told the salesman to go get my keys as they still had them in the back office. He returns with the manager, ****. **** asked what the problem was, I stated that I was never asked if they could pull my credit, nor did I sign any paperwork stating they could do so. The manager explained he assumed we were working a deal. I told him, no I simply asked what you would give me for trade-in on my truck. I once again asked them to give me back my keys to my truck and I left. I called back and asked to speak to the manager again, he said unfortunately there was nothing they could do and that he was sorry. He stated I should have known my credit was being pulled due to them asking for my social security number. I told him I dont assume anything and was never asked, or told about credit being pulled. I never so much as picked up a pen. I let him know that I would be contacting the BBB.

• Initial Complaint

  Date:09/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  missing parts on install.Charged for parts that where not ordered and not installed.wrong wheel ordered.wrong size brakes where installed without buyer consent.refusal to fix the mistake and put correct parts.Called customer inappropriate words in public setting.used rotor.still owe us a cash balance.Overall negligent install and management

  Business Response

  Date: 10/02/2023

  Customers repair was a Gieco claim- dealership had to use parts that were approved by gieco in order for them to pay the claim.  Customers Jeep came in with aftermarket parts that were unsafe and out of spec for the vehicle.  Driver side wheel fell off while customer was driving down the road due to aftermarket wheels, wheel spacers, and over torquing of the wheel lugs.  ******** was also very upset with dealership for not claiming additional damage thru GEICO because we did not determine it was related to the accident.  Dealership did originally order the wrong spare wheel and offered to order the right one customer declined and was reimbursed for the wheel.  Customer believes dealership use the wrong parts to repair his vehicle but the parts on his vehicle are the correct ones by manufacturer Vin number and approved by Geico claim.  Dealership has offered to put the same manufacture recommended rotor on the passenger side. Customer declined.  Dealership has reimbursed customer for all parts not used on his vehicle that was paid by ***** claim.  Dealership also discounted customer pay rate of $190-$95 in order to help the customer and Geico claim.  Dealership, standby work performed and putting the correct safe manufacture recommended parts for customers, vehicle rather than unsafe aftermarket parts that customer previously had.

  Customer Answer

  Date: 10/02/2023

   
  Complaint: 20670704
  
  I am rejecting this response because most if not all of it is untrue. They did not get the parts approved and they did not provided correct parts to Gieco to cover. There parts people where lazy and its clear. Just ordered spec since the didnt notice the wheel spacer tell pickup day 26 days after drop off. 

  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/06/2023

  Customers repair was a Gieco claim- dealership had to use parts that were approved by gieco in order for them to pay the claim.  Customers Jeep came in with aftermarket parts that were unsafe and out of spec for the vehicle.  Driver side wheel fell off while customer was driving down the road due to aftermarket wheels, wheel spacers, and over torquing of the wheel lugs.  ******** was also very upset with dealership for not claiming additional damage thru GEICO because we did not determine it was related to the accident.  Dealership did originally order the wrong spare wheel and offered to order the right one customer declined and was reimbursed for the wheel.  Customer believes dealership use the wrong parts to repair his vehicle but the parts on his vehicle are the correct ones by manufacturer Vin number and approved by Geico claim.  Dealership has offered to put the same manufacture recommended rotor on the passenger side. Customer declined and states he only wants a full refund--- gieco rep even thinks the customer is over projecting to get money from claim.  Dealership has reimbursed customer for all parts not used on his vehicle that was paid by ***** claim.  Dealership also discounted customer pay rate of $190-$95 in order to help the customer and Geico claim.  Dealership, standby work performed and putting the correct safe manufacture recommended parts for customers, vehicle rather than unsafe aftermarket parts that customer previously had.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle here and they have had it more than I have since purchase. They have had the car 4 different times now in 4 months. This time Going on 2 months being at their dealership now for a motor replacement which they provided falsified documents with mileage and warranty info upon completion. Went to pick up the vehicle and they were denying me any documentation with mileage or warranty of the replacement motor they put in. They used the old sensors off the motor that failed. Got 5 miles away and had a check engine light again. Took it right back and they were approaching me in the parking lot saying they werent taking it back even though my warranty states it MUST go there if anything goes wrong. They also provided different information to my warranty company than they gave me and are charging my warranty company more than double what they paid for the replacement motor. Told them I have zero faith in their mechanical abilities nor the representatives in the service department and wanted to trade the vehicle in. A week later and still have not heard a word from them after providing all info to purchase a different vehicle. Ive called my loan company, warranty company, and contacting an attorney at this point.

  Business Response

  Date: 07/29/2023

  Hello ***** -

  We understand your concern and I wanted to follow up on this complaint as we know you have been  working with our team for a new vehicle which is possible. 
  

  I wanted to connect on this portal to ensure we have not missed anything as we have been connecting in person at the store. 
  

  if there are items still needing addressed. 
  

  please confirm. Thank you

   

  *****************************

  Customer Answer

  Date: 08/04/2023

   
  Complaint: 20341973
  
  I am rejecting this response because: they still have my car and it is still not fixed properly. They were charging me for additional parts that they did not communicate were bad and tried to align it with bad ball joints and zero communication of them being bad to me or my warranty company. They charged my warranty for an alignment knowing it was not properly aligned and needed additional work they did not disclose. This is the second time they aligned it and did not disclose this. They fully were aware of this when taking the motor out and when they tried returning my car the front end sounded as if it was going to fall apart and was rattling and pulling all over the place when it just had a slight pull when they received it for the motor replacement back in May. The interior of my car is stained with grease they didnt clean up when they tried to return it and I have had zero communication from anyone in over 2 weeks now. The loaner they gave me has bald front tires, dies intermittently, transmission slips and clunks, traction control comes on and off on its own. Still very dissatisfied and unhappy with this dealership and quality of their work and customer service. I do not feel I should have to pay for any additional work at this point and with what was charged to my warranty for the motor to begin with was way overpriced and I still have not been provided with necessary or correct warranty information of the motor they put in. The operations manager **** stated to my face that dealerships do stuff like this all the time to make their money and was worried I was recording and asked to see my phone to ensure I wasnt. I will never do business nor recommend anyone else does business with this company going forward. Very shady and unprofessional operation in my opinion.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/18/2023

  This customers statements are somewhat valid but not completely true.  Customer purchased a used vehicle with an extended warranty that does not cover all components of the vehicle which the customers acknowledged by signing legal documents upon purchase.   Vehicle did need an engine replacement and customers extended warranty would only approve a used one.  Used engine took many weeks to locate and many weeks to be shipped to us from a used yard in **********.  Dealership has gone above and beyond by allowing the customer to drive a 2022 **** Eco Sport- which is a brand new vehicle for free even tho customers vehicle is a 2013.  Customer is also using loaner vehicle for Lyft/Uber/DoorDash which is against rules and loaner policy. The dealership has followed all rules and regulations regarding its internal and warranty process and stands behind it.  Customers are responsible for wear and tear on their vehicles- warranty does not cover maintenance or wear and tear items.  Customer does not want to except financial responsibility for maintenance/wear and tear items and fills like the dealership needs to pay for everything including extended warranty deductible- which is also not the dealerships responsibility.  At this point the used engine acquired for the customer has been sent back to the place it was acquired from under warranty and another one will be sent to us for install.  Customer remains in a newer nicer loaner vehicle free of charge in the mean time.  Also accusations regarding the personal character of any of our employees is untrue- employees have only tried to help the customer is this situation. 

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20341973
  
  I am rejecting this response because:
  The vehicle provided to me is a 2021 and has had numerous issues itself which the dealership has been notified of and was supposed to replace the tires on and inspect front end components for safety issues. The tires have not been replaced, it dies intermittently, shakes and vibrates at highway speeds, and has a transmission that slips and clunks. I was never provided paperwork of the policy for the loaner vehicle. My deductible has already been paid while I remain without my vehicle that has been in possession of the dealership for 3 months now. The components that need replaced on the venza were known to be bad with the *************** done when I originally purchased the vehicle and was never informed they were bad and then with the motor replacement they attempted another alignment with bad components and again did not notify me of them being bad and still proceeded to charge my extended warranty company for the alignment knowing it was not completed correctly. The new motor they put in is still having timing issues and I have a text stating it will need to be sent back not that it already had been sent back. Also stating that they wont stand for me bashing the company when all of my statements are true facts and not bashing. Yes, they have provided a loaner, but there are still numerous issues to be resolved with this complaint. I responded to the text I received Friday the 18th at 7:32 pm from ****. I responded the 18th at 8:18pm and asked for a time frame and if another motor was available with zero response as of yet. 
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/05/2023

  This customers statements are somewhat valid but not completely true.  Customer purchased a used vehicle with an extended warranty that does not cover all components of the vehicle which the customers acknowledged by signing legal documents upon purchase.   Vehicle did need an engine replacement and customers extended warranty would only approve a used one.  Used engine took many weeks to locate and many weeks to be shipped to us from a used yard in **********.  Dealership has gone above and beyond by allowing the customer to drive a 2022 **** Eco Sport- which is a brand new vehicle for free even tho customers vehicle is a 2013.  Customer is also using loaner vehicle for Lyft/Uber/DoorDash which is against rules and loaner policy. The dealership has followed all rules and regulations regarding its internal and warranty process and stands behind it.  Customers are responsible for wear and tear on their vehicles- warranty does not cover maintenance or wear and tear items.  Customer does not want to except financial responsibility for maintenance/wear and tear items and fills like the dealership needs to pay for everything including extended warranty deductible- which is also not the dealerships responsibility.  At this point the used engine acquired for the customer has been sent back to the place it was acquired from under warranty and another one will be sent to us for install.  Customer remains in a newer nicer loaner vehicle free of charge in the mean time.  Also accusations regarding the personal character of any of our employees is untrue- employees have only tried to help the customer is this situation.  Vehicle has been sent to ****** for further diagnosis with proper ****** scanning and programing tools.  Will update customer when ****** provides diagnosis.

  Customer Answer

  Date: 11/08/2023

  This dealership had my vehicle for just under 4 months for a motor replacement. They falsified many things, provided paperwork that is not accurate. They charged my bank account for a second deductible without my consent or signature when they were supposed to refund it. From the day I picked it up it had issues and in less than two weeks of picking it up from them it broke down again. It is leaking oil, the air box is completely loose and missing bolts, the transmission fluid was empty from the tear down process and now Im left with a vehicle that doesnt run. *** attempted to find a resolution with them numerous times. They will not acknowledge the issues with the car and my warranty paid just under $11,000 for the work and I have a letter of guarantee and a warranty from the dealer for the repairs and their labor. I was told to take it elsewhere when its a stipulation of my warranty it goes to their dealership for any repairs needed. We attempted to trade it in and they ran my credit and my co signers credit for a vehicle I didnt ask for that was almost double the amount that was discussed. They wont return calls or texts regarding the vehicle. I have had roughly one month of use of the vehicle in total out of the 6 months I have been paying for it. I would like the vehicle bought back from them and paid off at this point. I do not trust the employees, their repairs, and have no faith in this vehicle after all that has happened in the last 6 months.

  Business Response

  Date: 11/08/2023

  This BBB complaint has been submitted and closed 2 other times because the customer fails to respond...This customers statements are not completely true.  Customer purchased a used vehicle with an extended warranty that does not cover all components of the vehicle which the customers acknowledged by signing legal documents upon purchase.   Vehicle did need an engine replacement and customers extended warranty would only approve a used one.  Used engine took many weeks to locate and many weeks to be shipped to us from a used yard in **********.  Dealership has gone above and beyond by allowing the customer to drive a 2022 **** Eco Sport- which is a brand new vehicle for free even tho customers vehicle is a 2013.  Customer is also using loaner vehicle for Lyft/Uber/DoorDash which is against rules and loaner policy. The dealership has followed all rules and regulations regarding its internal and warranty process and stands behind it.  Customers are responsible for wear and tear on their vehicles- warranty does not cover maintenance or wear and tear items.  Customer does not want to except financial responsibility for maintenance/wear and tear items and fills like the dealership needs to pay for everything including extended warranty deductible- which is also not the dealerships responsibility.  Dealership out of goodwill and at dealerships expense paid for customers front end suspension to be fixed- $699 value as well as a full interior and exterior detail- $499 Value and filled customers gas tank- $65 value.  Customers deductible of $250 was refunded to customer and a refund receipt was provided to customer.  Customer has been asked to take business elsewhere- dealership is no longer willing to continue to loose money.  Also accusations regarding the personal character of any of our employees is untrue- employees have only tried to help the customer is this situation.  Dealership has gone above and beyond in this situation to try and please customer.  

  Business Response

  Date: 11/08/2023

  This BBB complaint has been submitted and closed 2 other times because the customer fails to respond...This customers statements are not completely true.  Customer purchased a used vehicle with an extended warranty that does not cover all components of the vehicle which the customers acknowledged by signing legal documents upon purchase.   Vehicle did need an engine replacement and customers extended warranty would only approve a used one.  Used engine took many weeks to locate and many weeks to be shipped to us from a used yard in **********.  Dealership has gone above and beyond by allowing the customer to drive a 2022 **** Eco Sport- which is a brand new vehicle for free even tho customers vehicle is a 2013.  Customer is also using loaner vehicle for Lyft/Uber/DoorDash which is against rules and loaner policy. The dealership has followed all rules and regulations regarding its internal and warranty process and stands behind it.  Customers are responsible for wear and tear on their vehicles- warranty does not cover maintenance or wear and tear items.  Customer does not want to except financial responsibility for maintenance/wear and tear items and fills like the dealership needs to pay for everything including extended warranty deductible- which is also not the dealerships responsibility.  Dealership out of goodwill and at dealerships expense paid for customers front end suspension to be fixed- $699 value as well as a full interior and exterior detail- $499 Value and filled customers gas tank- $65 value.  Customers deductible of $250 was refunded to customer and a refund receipt was provided to customer.  Customer has been asked to take business elsewhere- dealership is no longer willing to continue to loose money.  Also accusations regarding the personal character of any of our employees is untrue- employees have only tried to help the customer is this situation.  Dealership has gone above and beyond in this situation to try and please customer. 

• Initial Complaint

  Date:01/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March *****th 2022 I had found a vehicle online while searching for a Ram ****. I found the truck that fit my needs at St Helens Auto Center and figured since this business is local and has been around for a long time in the area I would inquire online about the vehicle I was contacted by a sales gal through a 3rd party text app who gave me all the details about the truck and asked when I could come in to check out the truck. The next day I went on my lunch break to check out the truck, it fit my needs and decided Id come back after work to test drive the truck with my wife, later that afternoon around 4pm I stopped by to test drive the truck. I was told this was a recent trade in and had several items repaired by SACs shop technicians covered by warranty, I thought ok cool. I asked for a print of all the work that had been done no problems there they provided the work orders. During our 15 minute test drive down the highway and up a back road I found a place to pull over to look the truck over before heading back to the dealership, I found the truck leaking diesel fuel. I immediately drove it back and let the sales gal know who called over their lead tech he said this could be diesel fuel as he just fixed it which I saw completed on the WOs given. I told him to pull the truck forward and smell the liquid. He confirmed it was fuel and said theyll get it back in to fix it. I left that evening and said I would wait to discuss purchase until truck is fixed. 2 days later I get a text from sales gal who says hey great news truck is fixed and ready for you, our tech took it home last night to make sure its all good. I said awesome Ill come in after work, upon my arrival she had paperwork ready to sign to close the deal I asked to look over the truck and test drive it again she said ok. I left on test drive with my wife same route as before only this time the truck caught fire under the hood within 1 min of getting out of truck it was fully engulfed.

  Business Response

  Date: 01/09/2023

  **********************, Thank you for taking the time to share your feedback. I have left you a message as well as a text. Its unclear as to the complaint is or your requests however, Id love an opportunity to chat. If you have time reach out to me direct at ************. 

  *****************************

  Owner

• Initial Complaint

  Date:11/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on the search for a 2020 *** longhorn edition. After searching for about a week I discovered a match at St Helens in ******** **. After dealing with them for a few days about the truck condition I flew from ****** to ********. I have texts from them confirming the truck has no issues. From what I heard it sounded fantastic and seamless. I was contacted initially by ****** about the truck. I have several text messages from her stating that the truck was in great condition. Upon arrival to look at the *** there were many scratches on the truck that should have been disclosed. How could she miss these scratches? ***re is not a reasonable explanation why someone would miss the scratches. I was contacted by *******. ******* texted me starting everything was ok and good to go with the truck. When I arrived not only did the scratches exist but the cameras on the car did not work and the informat screen went blank and would not turn on. No one did an inspection of the truck and they just wanted to **** it off. *** truck was also dirty upon arrival. I then meet ***. *** is one of the finance people who made several errors along the way and had to contact me many times to increase the fees. When I met him he was only concerned about not selling a vehicle and offered no apology for wasting 3 days off work for flying out there. One would think they would make sure a truck was ready for sale before a customer fly **** miles. *** truck was completely faulty and they had me sitting in the dealership idle. Before I flew out to look at the truck we were supposed to do a video review but he said he forgot. ***y did want me to see the condition of the truck. After I see all the issues of the truck not operating: ******************** and ******* hold the responsibility of not being honest and transparent about the condition of the vehcile and wasted my vacation days from work and unexpected hotels and return flight charges. ***y contacted me about compensating me but then went dark.

  Business Response

  Date: 12/12/2022

  Hello ****, 

  I want to confirm that ******* has settled with you regarding this complaint. 

  Please advise.