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Business Profile

Resort

The Resort at the Mountain

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Event: July 2, 2022. Wedding and Reception. Contract for event is attached. Email thread of grievances is attached. Facts presented to *************************************, Operations Manager, on July 6. Most pertinent are No. 1, 4, 5 and 11. *******************, General Manager, replied on July 29, misrepresenting our concerns. We replied on August 2nd; called on August 22; then emailed September 1. He has replied with an offer of $400 restitution and free golf for 4. Unacceptable to us as the bride and groom paid an additional $600 for extended DJ services that were not allowed by The Resort due to their operating hours permit errors. Did not notify us until 5 p.m. Friday, July 1, but admitted they were aware of it a week prior. Item No. 4 is very serious, unauthorized use of a credit card. Proof of authorized final billing is attached.

The Resort at the Mountain is NOT a BBB Accredited Business.

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