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Business Profile

Cyber Security

Nebula LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Nebula LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nebula LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today on the 17th of May 2025, my ****** was charged 39 euros (about 45 USD). I cancelled my subscription through the website and also cancelled my payments on ****** and politely asked for a refund. I was sent an email back being told they WILL NOT GIVE ME MY MONEY BACK. This is completely unacceptable and a scam. You CANNOT just take peoples money and refuse to give it back for a service they are NOT going to use! I am escalating this here because this is unacceptable and I need my money back. I am going through a family crisis at the moment and did not have the mental capacity to cancel in time, this is unfair and unjust. Please just give my money back. I have opened a case with ****** as well because one way or another I WILL get my money back. Please do the right thing.

    • Initial Complaint

      Date:12/09/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps trying to charge me but I signed up for $1 reading not for any SUBSCRIPTION!There for I didnt even looked at this email until I started to get messages from my Venmo Account.Please cancel this and stop trying to charge me!

    • Initial Complaint

      Date:11/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They offered me a free 3 day trial for their services and then immediately charged me. They at first acted like they couldnt find my order information, and after giving screenshots they only offered a credit. When I said I wanted a refund, because they fraudulently advertised and charged me for a subscription, they then claimed they cant give refund because only ***** processes them. However, they do not have this information posted anywhere on the app or support website. They are tricking people into giving them money for services they have not decided they wanted yet. I had to report the issue to ***** and now Im not sure if I will get my money back. I dont even care if I have access to the appI just want my refund.

    • Initial Complaint

      Date:11/05/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nebula LLC has fraudulently charged my credit card for the service that I never signed up for. There is no email or text message from them. Upon contacting they say they have an email which is not mine. Even the *** is wrong. They just got my phone number and name and charged my card. See email conversation where they say they have a different email address

    • Initial Complaint

      Date:10/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I clicked on this business on ** and agreed to pay $1 for a service and they charged me $1 AND $19.99. This was a FB AD and they are scam artists.

    • Initial Complaint

      Date:06/09/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a report from this company, but I did not sign up for any subscription. I cancelled the app service that I did sign up for before being charged because that is what I knowingly signed up for. They remove everything from their website so there's no information showing me when I even signed up for the subscription that they're telling me I signed up for.

    • Initial Complaint

      Date:05/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Did not deliver birth chart or other chart I paid for. Refuse to help and send a new link, and will not refund me. Expects me to try to reorder product before assisting.

    • Initial Complaint

      Date:04/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They take credit card info for a $1 charge for 7 day trial. I did that and cancelled the trial the same day. I was then charged $14.95 the SAME DAY, followed by $49.95 for a monthly subscription TWICE in the same month subscriptions I never signed up for! I disputed with my credit card but so many people dispute subscriptions they forgot to cancel Im sure they think this is just another one of those cases. It is not.

    Nebula LLC is NOT a BBB Accredited Business.

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