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Business Profile

Irrigation

Wind River Irrigation, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Irrigation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked the business to repair and install a new in ground sprinkler system, as well as provide a wifi controller for the system. I paid 50% down and 50% upon completion. When the weather warmed up I tried to use the system but it would not work. When the company finally responded to my texts and came to look at the system, he found that he had forgotten to open the water valve allowing water to enter the system. When he did so, a massive leak happened by the solenoids that control which station opens/closes rendering the system inoperable. He said he would fix it several times, but he never has; there's always some excuse.In the meantime, I also gave him a down payment to remove my old lawn and replace it with dirt and new sod. He never started that job and had there was always some excuse.After expressing my complete dissatisfaction with him via email, he again stated he would fix the system and reimburse my down payment on the sod. That offer came twice and I agreed twice.He never came to fix the system and he never reimbursed me the down payment. I'm out about $1200 on a nonworking irrigation system and about $1200 on a down payment for a job that was never done. I have texts and emails of conversations which I will provide if needed.

Wind River Irrigation, LLC is NOT a BBB Accredited Business.

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