Complaints

This profile includes complaints for BedMart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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BedMart has 26 locations, listed below.

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  BedMart

  10200 SW Commerce Circle Wilsonville, OR 97070

• 

  BedMart

  4315 SW 142nd Beaverton, OR 97005

• 

  BedMart

  1186 N Hayden Meadows Dr Portland, OR 97217

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  BedMart

  1841 Lancaster Dr NE Salem, OR 97305-1022

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  BedMart

  11595 SW Pacific Hwy Tigard, OR 97223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 28, 2024, I emailed the store to report that a section of the couch I had just received was damaged the backing was broken upon delivery. The store responded and eventually arranged for a replacement.The replacement sectional was delivered on March 8, 2025. Since we do not currently live at the property, we werent able to inspect it well. On March 18, 2025, we noticed a nearly 2-inch height difference between the original and replacement sections, making the couch unusable when connected. I emailed ****** ******** that day with photos.The company requested more photos and asked us to connect the pieces doing so caused the new section to float off the ground due to mismatched frames. It was clear the pieces were structurally incompatible.After multiple follow-ups, I was told on April 10 that someone would inspect the couch on April 11. No time window was provided. I took off work and waited all day with my young son, who had no school. At 3:30 PM, ****** called to say they were running late and would arrive around 5:005:30 PM. I waited until 6:50 PM. As I was leaving, I got a call saying they were in ***** and could come in 20 minutes. It was too late. The employee explained he hadnt received dispatch info until 3:304:00 PM.I have been very cooperative and patient throughout this entire process, but the issue remains unresolved. The two couch sections cannot be used together due to structural mismatch, and this is not fixable. I am requesting a full refund or a properly fitting replacement.

  Business Response

  Date: 04/17/2025

  When we arrived on 4/12/25, were not able to repair/adjust the item and offered the options of replacement or refund. The customer chose to be refunded as the timeline for replacement is too long. We are scheduled to pickup the items on 4/19/25. 

  Customer Answer

  Date: 04/25/2025

   

  This issue has been resolved and the company will be giving me a full refund of the purchase.

   

  Thank you,

• Initial Complaint

  Date:07/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bed stopped reclining and was told it was the remote without inspecting the bed Was told they would order the remote.Went back three times and was told again remote still on order. This has bee since April 2, 2024

  Business Response

  Date: 08/09/2024

  We do our best to fix issues in a timely manner.  Unfortunately, the remote was delayed due to a backorder from the manufacturer. At the time the complaint was received, the replacement remote was on its way from ****** to Hawaii. When the remote arrived to the store, we contacted the customer and were able to schedule a service appointment. The new remote has been paired with the adjustable base and is working.  We will follow up again with the customer to confirm.

• Initial Complaint

  Date:07/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/1/24 my husband and I went to BedMart on ************* /******************** in ********, **. After telling the salesman ******* that we were ONLY window shopping and did not intend to buy anything, we spent some time looking at beds. ******* was friendly and helpful, and at one point we became curious if we qualified for financing. ******* said he would run our credit and see if we qualified. We gave him our vital information, and at one point I had to check my email to confirm a step. I noticed that I had to agree to terms and conditions and I stopped and asked ******* if I was actually signing up for anything. He very clearly said no, we are just checking what you qualify for. So I hit accept and we determined we did qualify. Which was all well and good. We chose not to purchase anything that day, as we had not planned to do so. Then yesterday, 7/9/24, we received BedMart credit cards in the mail and discovered we had opened a line of credit. We clearly told ******* we did not want to open a line of credit. Yet somehow we ended up with a line with a fairly large balance. This has obviously affected our credit score and we are furious that this has happened. It is poor business practice to ignore customer requests, and he flat-out lied when I double-checked if we were signing up for anything. When I called the store on 7/9/24 and spoke with ******* about this, he insisted that he informed us what was happening and that the only way to check credit was to apply for a credit line. He was somewhat apologetic, but he was also laughing while we were talking. He also interrupted me multiple times and tried to tell me, no, I told you that you werent purchasing anything, and the only way to check what you might qualify for is to apply for a line of credit. He never said that while we were in the store. He was talking down to me, as if I were stupid, and kept shifting all blame back to me.

  Business Response

  Date: 07/17/2024

  We are working to meet the customer's desired settlement. We've spoken with the salesperson to review the conversation and learn from it. We have also contacted the card provided to see what can be done. The customer has spoken with us and is aware of what we're doing to make it right.

• Initial Complaint

  Date:03/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/22/23 I went to bedmart at **** ************ ******* ****** to pruchase a new mattress for my travel trailer. I was went to purchase a nectar mattress but at the recommendation of the salesperson, I got the escape 300 mattress. On delivery day, I was told there would be an additional charge for placing the mattress but it wasnt explained when I first purchased it. Upon calling the store, they waived the fee. After trying the mattress out for the at least ************************************************************** on 3/5/23 to do the exchange for the mattress I originally intended to purchase and had delivery set for 3/10. No one called or left a message for delivery so upon calling the store they said because we missed the delivery time, they have to reschedule the delivery exchange to 3/12. Upon the arrival of the delivery truck, and subsequent attempt to remove the original mattress I bought, was when we noticed moisture and staining on the underside of the mattress at which point they said it voids the exchange warranty because of the damage. I then went into the store and was able to get the refund for the exchange and despite repeated attempts to explain that the damage was not a result of anything I did and could not foresee, their only suggestion is if Im unsatisfied with the mattress to purchase a new one. I left and when I chatted through through their website, they said the same thing that they could not resell the mattress because of its condition due to health reasons and because I was using harsh language they are ending the chat despite me only using h*** once and I intend to go elsewhere for a bed as I now have a bed that Im uncomfortable with and dont have any use for. I also searched my trailer to see where the potential moisture couldve come from and could not find any source. I also never had this problem with any mattress before. They also stated in the chat that they have pictures showing no stains upon delivery of the mattress.

  Business Response

  Date: 03/13/2023

  We have reached out to the customer with a solution and that solution has been accepted by the customer. 

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made purchase of bed and frame $4,000+ dollars during purchase **** puts in $6,000 dollars approval amount why would he not put in exact amount? He calls couple days later before bringing bed and says the wrong tag is on bed and he needs $400 more if we want the bed. But during purchase twords end of sale I ask if I can add in a promo code l, he says I pushed the button deal done already! Why would he call asking for more money when deal is done already! I call customer center they say they are in ****** told them I want district manager or presidents phone number! He says he will relay message. I wait over a hour! No call back so I called back. Was very suspicious about representative while talking to him after he told me he is in ******. I thought to myself well. He would know the time asking the time he tells me it is 7:24 p.m. and it is 3 hours difference right now but right now is a 2 hour difference right now. If he was were he said he was then he would know the exact time not giving me the wrong time. He got very defensive and started saying are you threatening me. I out smarted him and caught him in his lie. Guilty people get defensive when they are caught red handed those employees at bedmart should be arrested. I asked for ******************* contact or email knowing he is in charge or executives of bedmart phone number or contact information they would not give me any information for district supervisor or anything which made me even more suspicious.

  Business Response

  Date: 12/13/2022

   We have reviewed the account associated with the delivery address and we can confirm the customer was not charged any additional amounts other than what was signed for at the time of purchase.  A member of our management team has reached out and left a message with the phone number on file for the sales order.  We can confirm any details of the financing upon call back. To protect customer privacy, we can only speak to the person(s) on the financing account.

  Customer Answer

  Date: 12/13/2022

   
  Complaint: 18564765
  
  I am rejecting this response because: person on record is my wife! Also she already agreed I would speak on her behalf so your fast talking sales people can't ******* a innocent woman! We want to know why when financial you put in $6,000 dollar approval instead of total amount when telling me it was $4,000 and in the low hundreds? Also we would like to know why employee tried telling me they need $400 more dollars after deal was made and papers for financing bed was signed? done deal like **** said! Then we want to know why your service center guy was "it's a 3 hour difference so it would be uhh 7:24pm" as he had to use his fingers to count as I looked at the time in ****** on my phone while I asked him. when I figure out how to upload the conversation with him off my call recording app or I can just email it to the BBB instead. The time difference now is only 2 hours. Or dose calling that number direct you to closest bedmart? 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/03/2023

  The amount of the signed financing contract matches the sales order at the time of purchase.  The financing company provided an approval amount; the amount the customer financed less than the approval amount. When customer receives their statement, they well see they were not overcharged.

  We apologize for the mistake on the time difference and will work with our employees to make sure everyone is aware of the time difference between ****** and ****** and the dates that it changes from 2 hours to 3 hours.   

  Customer Answer

  Date: 01/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************