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Business Profile

Computer Services

Velztorm

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

This profile includes complaints for Velztorm's headquarters and its corporate-owned locations. To view all corporate locations, see

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Velztorm has 2 locations, listed below.

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    • Velztorm

      9125 SW Ridder Rd Ste D Wilsonville, OR 97070-8724

    • Velztorm

      9775 SW Commerce Cir Ste C5 Wilsonville, OR 97070-9602

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. I purchased a custom gaming PC from this company. It arrived dented. Immediately called the company and took pictures for them. I was told that it was cosmetic damage and that the exchange process would actually cost me More money. I took them at their word and kept the *** In March, 10 months into the warranty, the computer began making a grinding sound. I again took pictures and contacted them. I was told that that would research the issue and contact me. They did not. My son is now home from school and his gaming computer Is grinding. He cannot use it. We asked for a replacement in March. We were Told theyd either replace or send a shipment of packaging for us to return the machine for repair. I am filing this complaint before taking the company to court for blatant misrepresentation and breach of warranty. Respectfully, ***** G. *******, Managing Partner HR LAW COUNSEL, an Illinois law firm.

      Business Response

      Date: 12/17/2024

      ******,

      My apologies in the late response to this complaint.   Mr. ********* frustration is understandable.

      Our customer service team has been going through a transition this year and unfortunately some data has been lost - including emails and responses previously exchanged with ***** *******.

      The way he describes the responses by GreatPriceTech/NewDream is not in line with our policies and certainly should have been handled differently at the time.  We certainly should have worked with him to repair his PC during his previous communication during his 1-year warranty.

      And so, we are opening his case to address the issues they are having with their PC even though we are past the warranty date.  ************** has copies of the emails exchanged previously we would be interested to see them.   

      Our current customer service team is well aware of the complaint and are reaching out to him to assess the issue and figure out a remedy.

      Please note that we moved our Oregon warehouse this year and the correct address to reach us is now:

      *************
      *****************************************************************************************
      ************


      Thanks,
       
      ***** ***** | E-Commerce Manager
      *******************************************
      **************
      *************************************************************

      Customer Answer

      Date: 12/17/2024

       
      Complaint: 22535494

      I am rejecting this response because:  the computer is unusable.  The resolution needs to be a complete refund and/or replacement.  

      Sincerely,

      ***** *******

      Business Response

      Date: 01/23/2025

      We have tried to reach Mr. ******* but have not received a response.

      We have both emailed him and phoned and left voicemail at the provided contact  (see attached)
      Daytime Phone: **************
      E-mail: *******************************

      We recognize there is an issue with his computer and have offered to affect repairs despite the expiration of his warranty. 

      But we have not gotten a response.

      At this point we will stop responding to BBB claims on this matter and await to hear from him directly so that we can help resolve this issue for him.

      New Dream Inc
      ************ ext #2
      or
      h      tps://********************************************************************;(on form, enter order number 6839919)

      Sincerely,
      Support Team at **************

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