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Business Profile

Fishing Tackle

Discount Tackle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fishing Tackle.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/06/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 18176845

    I am rejecting this response because:you guys are lying and my accusations are true and the business scammed me. 

    Sincerely,

    *************************

    Business Response

    Date: 10/07/2022

    Thank you for the opportunity to provide the facts and what we have discussed with **************************

    Every one of his accusations are false or lies, which you will see in the facts below.

    ****** placed an order with Discount Tackle on 9/27/22 at 209pm and chose "economy shipping 3-7 Days".  His order #******DISC was packed and shipped with **** Tracking Number 9400109898642544035535 on 9/28/22.  Shipping day 1 was 9/29/22, and the 7th day (business days as this is how carriers count them) would be 10/7/22.  **************** was told that if his order did not arrive by 10/7/22, his $13.15 would be refunded in full.  ******************** claim about a "fake tracking number" can be easily identified as a lie by logging into ****.com and tracking the package or communicating directly with the **** to verify the valid tracking. **************** provided a screenshot of the **** website.....which also proves the validity of the tracking.


    Additionally, no one from our company has attempted to contact **************** via telephone, partially because of his aggressive, vulgar nature in writing. We'll happily provide any phone records requested to prove this point.  We are located in ******; our 800 number comes up on all caller ID when we make outgoing calls.  I have attached all communication with this man, and I think you'll agree no one from our company has been rude.  The only offensive comments in this string of communication come from ***************** 

     

    As we explained to the customer, if tracking does not show the package delivered by today, 10/7/22, we will refund the order in full. 

     

    Thank you for your time, and our apologies for the situation as it is not at all what this customer has claimed. 

     

    ***************************

    Discount Tackle

Discount Tackle is NOT a BBB Accredited Business.

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