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Business Profile

Mailing Services

The U P S Store # 3873

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    walked in this store to have notary witness a document that my wife and I need to sign. I was never told by the branch manager **** Wallace or the notary, ************************* there is a service charge that is based on how many stamps they put on a document. I would not use their service because I can get it for free in my bank down the street. On top of that, ****** put 2 stamps on my document even 1 would suffice. Again she never consulted with us and get our consent. When I questioned her for the $20 charge, she smiled awkwardly without the answer. I know these stores are franchised, but no customer should be tricked into this service. You should tell customers how much and how you will charge customers. I demand a least $10 refund.

    Business Response

    Date: 06/16/2023

    Dear ************,


    I am sorry that you are dissatisfied with the service that you received at our store on Wednesday, and I would love to make it up to you.As I mentioned on the phone, if the notary did indeed charge you for an additional notarial act by mistake, then I would gladly refund you for that error.
    You mentioned over the phone and in your complaint that we should have informed you about the price of the notary service before we performed the service for you. As you saw and I reiterated to you over the phone, our notary pricing is clearly posted and is the same for every customer as required by law. We have never advertised free notarization, but we believe that we charge a fair rate for the service considering that we always have a notary on staff and provide additional related services like scanning, faxing, and expedited shipping.
    I would ask that you please come in with the document in question and give me a chance to make it right by refunding you for any mistaken notary fees. I would also ask that you **** this complaint as resolved and remove it. As you are aware, we are a small locally owned business, and we dont want any of our customers (be they local or just visiting) to feel like they were cheated or mistreated.

    Thanks,
    **** Wallace

    Customer Answer

    Date: 06/27/2023

     
    Complaint: 20187049

    I am rejecting this response because:

    proof to provide staff training that they inform customers the notary is. For fee service 

    move the rate sign to face the customer when walking in and remind customers 

    Sincerely,

    ***********************

The U P S Store # 3873 is NOT a BBB Accredited Business.

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