Complaints

This profile includes complaints for Moda Moving Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Moda Moving Services LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Moda Moving Services LLC

  26211 SW 95th Ave Ste 500 Wilsonville, OR 97070-8221

  
• 

  Moda Moving Services LLC

  18409 Cascade Ave S Tukwila, WA 98188-4714

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired the movers to move us five miles and were told that all furniture would be wrapped and handled with care. We have large amounts of damage to our furniture and also to the walls in our new home. We filed a claim and were told we would receive $57 for the damage. So unacceptable, some of the furniture will need to be replaced with the damage done. We have reached out to the company with no reply. We have moved several times in the past and have never experienced such damage.

  

  Business Response

  Date: 07/17/2025

  To Whom it may concern,

  On June 25, 2025, we sent **. ******** a copy of our Terms and Conditions, which contains our damage and claims settlement policy.

  
  VALUATION
  At no additional cost, you are provided $0.60 per pound valuation on your household goods being transported. In case of loss or damage, claims settlements are based on this value. Additional valuation can be purchased at a higher level. If you have any questions or would like an estimated price for additional valuation, please contact our office. Additional valuation must be requested and added to your reservation at least two days prior to the move.
  For example: If a 100-pound table is damaged and you choose the $0.60 per pound option, the settlement would be $60.00 or less.
  **. ******** acknowledged and accepted these terms in writing, and returned the signed document to our office. He did not contact us to inquire about or purchase additional valuation coverage.

  On the day of the move, **. ******** was presented with two additional documents confirming his valuation choice. On both, he again selected the basic coverage of $0.60 per pound. In total, **. ******** signed three separate documents confirming that he understood and accepted the basic valuation and declining to purchase any additional coverage.

  Following the move, **. ******** submitted a damage claim. Based on the $.60 per pound valuation that he chose, the reimbursement for that item was $57.00, which he received and signed for without raising any concerns or objections at the time.

  In reviewing **. ********* BBB complaint, he now appears to be disputing a total of $824.00, which is inconsistent with the $300.00 total replacement value he originally submitted on his damage claim form for the damaged item. It is unclear where this new figure of $824 originates.

  We are sympathetic to any customer who experiences damage during a move. ** had the opportunity to have his items valued at more than $.60/pound but declined that option since it represented a small additional cos, so we need to stay with our contractually agreed-upon valuation terms. **. ******** was given multiple opportunities to purchase additional coverage, and he declined each time. Accordingly, we processed his claim in full compliance with the contract and governing regulations.

  
  We believe this matter has been properly and fairly resolved, however in the interest of us resolving this complaint amicably and in the interest of making a gesture of good faith, we will offer an additional $100 on top of our contractually agreed upon and paid settlement amount of $57.00 so if **. should like to accept, please let him know to email our office or respond via this BBB website so that we can be notified of his desired resolution.

  Regards

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  However all of this damage to our furniture and walls would have been prevented had they wrapped and cared for our belongings as was conveyed to us.   The company set an expectation of care and that was not met.
  
  Sincerely,
  
  ***** & **** ********

• Initial Complaint

  Date:09/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau Representative(s):The following complaint is due to Moda Moving Service's negligence in loading and unloading household property improperly, resulting in over $14,000 in damages to said property. Proof of damaged property is documented and with photos. They have offered $317.The initial claim with Moda Moving was deferred to CSI, a claims service. CSI only provides a software that deals with claims using templates that quickly brushes off any claims they receive. There have been many complaints against both companies, to no surprise.A document is provided that sums up the issues we have with these companies. Instead of providing the "best care" and a "successful move" as they boast on their website (see below statement), we have encountered drastically less service and care.Their online statement: "Our goal is to provide customers with the best care and fast resolution they deserve. Our team of adjusters is dedicated to educate movers nationwide about customers needs and expectations while improving the quality of service and its professional execution by reviewing the rules and regulations and the proper methods used for a successful move."Their website: https://csipros.org/about-us/We are asking for fair and honest accounting of our valuables, including the sentimental (irreplaceable), invested, needed, and lost ones. They have stated our lost items should have been noticed at the time of delivery, which was impossible, basically calling us liars for the three (3) items missing. Another insult to injury. We were assured we had three (3) months after delivery, as stated on Moda Moving's bill of lading, to detect and claim any losses. We followed that timeline, only to now have this new and unreasonable restriction imposed retroactively.We would like to be compensated for damages and losses for this claim.If you have questions or need further information, we would be happy to assist.Sincerely,*** & *********************

  

  Business Response

  Date: 09/27/2022

  ******* hired ** to move their items from ******** ** to ******** **.  We picked their items up on Jan. 13 and delivered them the next day on Jan. 14.  ******* contacted our office regarding some damages to their items so we referred them to our Claims department.  Our claims department processed their claim and determined that we were responsible to pay the shipper $317.00 based on the terms of our mutual contract. This shipper declined the purchase of full replacement valuation and chose released value which means the claim is processed at $.60 per pound.

  
  All that being said, we do want the shipper to be satisfied over all and would be willing to increase the offer to $500.00 as a gesture of good faith and as an attempt to resolve this complaint.

  Sincerely, 

  Moda Moving

  Customer Answer

  Date: 09/29/2022

   
  Complaint: 18126588
  
  I am rejecting this response because: The offer is only $183 more than the initial offer of $317, for a total of $500, which does not meet the over $14,000 claim.
  
  Sincerely,
  
  Mr. And Mrs. *********************