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Average of 21 Customer Reviews
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Review fromFelipe S
Date: 07/09/2025
1 starFelipe S
Date: 07/09/2025
I ordered the wrong item via PawHut (Aosom LLC) and immediately tried to cancel and there is no cancel on any order. Ok, received an email eventually that it was being shipped and to reply to that or email `no-reply[AT]***************` with any questions. Asked for a return, nothing. Asked again, nothing. Asked a third time, nothing. So here I am. I have no idea how you're allowed to make money, you're awful :)
Aosom LLC
Date: 07/14/2025
Hello ******,
Thank you for taking the time to leave a review with us. I do apologize that your order was not cancelled in time. If you would like to go forward with a return, we are happy to assist you with that. Feel free to contact us by phone to avoid any email issues. We can be reached at ************** M-F 6am-3pm PST. We look forward to assisting you soon!
Review fromJulie J
Date: 07/08/2025
1 starJulie J
Date: 07/08/2025
Purchased an Outside 3 person towable tube boating accessory. Delivery July 18th. Used about 4 times last year -mostly young children, once a toddler and one adult. Never pulled it very fast -little kids like slow. 1st time this year the attachment for hooking the ski tow rope came completely off while pulling 3 young children (4-5 year old light kids) and one lithe adult. So the front pull is defective. I tried to go to ****** for maybe getting a new glueable attached piece and do a review but realized you can ONLY review RECENTLY purchased items. I want to attempt to fix and use the towable. Ive never had a towable break like this. Weve had many tubes and they lasted many many (been at our lake since 92 ) seasons usually o getting small hole and deflating. Never have I had the towing attachment tear away!Aosom LLC
Date: 07/14/2025
Hello *****,
We would first want apologize for any inconvenience. All of our items come with a free 1 year warranty and we stand by our products as well as our customers. We tried to locate your order using the information provided, but were unsuccessful. We would like the opportunity to discuss this with you as soon as possible. Would you please contact our *************************** at ************** and one of our friendly agents will gladly assist you. We look forward to hearing from you soon. Have a great day.
Review fromDavid C
Date: 05/30/2025
1 starDavid C
Date: 05/30/2025
I have purchased recliner chair with ottoman via AliExpress. Received the item on May 5 and it parts were damaged, it appeared to be used chair someone returned. I have reached out to seller Aosom for return shipping label for refund and have not heard as of yet. The policy states 90 days free return for any reason. Just trying to return the detective chair and get refund but it's very difficult and I am very upset.......Aosom LLC
Date: 05/31/2025
Hello *****,
Thank you for taking the time to reach out to us. We are sorry that your item arrived damaged in transit. We're here to help. It appears that you emailed us this morning 5/30/2025. We checked our correspondence and see that we replied right back to you the same day 5/30/2025. We provided the label as requested, but have not heard back from you yet. While an immediate reply is sometimes wanted, please know that all emails are answered in the order in which they are received. We appreciate patience and understanding while we attend to all of our customers. We are glad we were able to assist you and hope you enjoy your weekend.
Review fromJ. P.
Date: 02/04/2025
1 starJ. P.
Date: 02/04/2025
I purchased 2 of the same item on came packaged in plastic in the box. The other was just in the box used the rubber feet already on and full of hair it was gross but yet I paid full price!! I shouldnt have paid full price for a used retuned whatever it was item!Aosom LLC
Date: 02/05/2025
Hello ****! We appreciate you bringing this important issue to our attention and are sorry that your item arrived with issues. We see that you ordered both a pink and a white stepper, so we will need a bit more clarification before moving forward. We have reached out to you in an effort to remedy the issue and look forward to coming to a satisfactory resolution together. We value our customers and will make this right. We hope to hear back from you soon.J. P.
Date: 02/09/2025
I ordered a pink and gray one not white. It was the pink one. In the target app which is where I ordered through in my reviews I uploaded pictures. I paid ***** for the pink one that was clearly used the grey one being new was only *****Aosom LLC
Date: 02/10/2025
Hello ****! Thank you for responding back. We sent you an email and also left a voicemail in order to remedy the issue back on 2/5/2025. Again, we value our customers and are always here to help. We are eagerly standing by to further assist you in the email we sent or you can give us a call back at your leisure. We appreciate your patience.J. P.
Date: 02/11/2025
Thats not true I have received absolutely nothing from your company. Your company didnt not respond until I left a complaint here on the ***. I have no reason to lie so please dont lie either. Why dont you leave your phone number on here or on the email you just recently sent me to call you?The email you just sent me states exactly what your email above says.Aosom LLC
Date: 02/12/2025
Hello ****! We sent the email the yahoo email address m********4@********* provided here and also called the phone number ending in 2148 on 2/5/2025 leaving a voicemail. Please check your spam or junk mail as occasionally correspondence can get filtered out. We truly do want to work with you on this and would not avoid concerns from our valued customers. Feel free to contact us at ************** or send us an email to ******************************************* Please reference your order number 912002186981796-7768542423. We look forward to hearing from you soon.Review fromNancy P
Date: 12/27/2024
1 starNancy P
Date: 12/27/2024
Missing parts that were to be included in item we bought. Between moving, illnesses and caring for grandchildren we finally had the time to put it together. It is missing a bag of parts. When I called I was was told that because it has been over a year since we purchased it there was nothing they would do. I thought ****** was a trust worthy company but obviously not. It would be great if everyone lived in a perfect world and was able to do planned work on Aosom's schedule.Not so awesome are they?Aosom LLC
Date: 12/31/2024
Hello *****. Thank you for sharing your feedback. We truly understand how frustrating it can be to encounter missing parts, especially after such a long time due to lifes challenges. We recommend inspecting your order upon arrival so we can assist with any issues right away, but we understand that sometimes thats not possible, which is why we offer a one-year timeframe for warranty claims.
The warranty details are posted on our website for your review prior to purchase, as it outlines coverage periods and conditions.
While we do have time limitations, we are always happy to honor the warranty when contacted within the specified timeframe.
Best,
Review fromLiane J
Date: 11/26/2024
1 starLiane J
Date: 11/26/2024
Bought a gazebo based on the excellent reviews discussing how sturdy the product was. I put it together, anchored it to the ground and the very next day found it was blown apart when we had not even had any high winds. The legs LITERALLY tore apart at the connection point, so its not fixable. I contacted customer service and they said it wasnt warrantied against bad weather. I responded that 1) the weather wasnt bad- it was a normal summer day and 2) I was asking for parts to repair it, as I had not even gotten to use it once. Their response was that they dont provide replacement parts and it wasnt meant to be left up overnight. This is a 12x12 GAZEBO, pictured in multiple reviews in the rain, snow, et cetera- but its supposed to be disassembled EVERY DAY? Long story short, I paid $200 plus dollars for a scrap pile and Aosoms response is to tell me Im sol. Not cool.Aosom LLC
Date: 12/03/2024
Dear *****,
We first want to let you know that we take issues such as this very seriously and appreciate you bringing this matter to our attention. We investigated the recent communication we've had with you concerning this issue and it appears that we were able to amicably resolve the matter. We greatly appreciate our customers' feedback and use it for coaching purposes, listing updates, and possible product improvements. We apologize for any inconvenience you experienced while shopping with us and hope you'll shop with us again in the future. Have a wonderful day.
Review fromAshley M
Date: 11/25/2024
1 starAshley M
Date: 11/25/2024
Purchased a gazebo in June through target. The manual said the gazebo couldnt withstand heavy snow so was planning to take it down in December. It didnt withstand a small rain storm (I live in *************. No hurricanes or tornadoes). I contacted AOSOM and said it shouldve lasted longer than a measly 5 months. They said the return window was closed and my only option would be to contact target since they cant issue a refund since I didnt purchase direct through them. Absolutely horrible quality product that should have lasted many spring and summer seasons, but didnt last 5 months and a return window of not even a month.Aosom LLC
Date: 11/26/2024
Hello,
Thank you for sharing your feedback regarding your recent experience with us. We sincerely apologize for any inconvenience caused and acknowledge that the situation was not handled to our expectations of service.
While your order may fall outside of our return window, it appears that it may still covered under the one-year manufacturer warranty. We would appreciate the opportunity to further assist you with this matter. However, we were unable to locate an order using the information provided in your review.
To ensure we address your concerns promptly, please contact us at ****************************************** at your earliest convenience in reference of this review; and we would be happy to discuss this further.
Review fromAnil D.
Date: 09/02/2024
1 starAnil D.
Date: 09/02/2024
It was my biggest mistake to buy a swing from them as ***** was selling me an i was not sure if some third party is selling it to me. It is a defective piece and i simply want to return and get my money back. I called macys multiple time and they keep forwarding me to aosom. AOSOM want me to prove that it is defective. I need to open the box again which i packed and took me half an hour to do it as it is big item. They want me to prove that i am not lying. I dont believe Macys is working with these kind of third parties which should immediately be out of their system. They are spoiling their names.I reached out to everywhere but didnt get my money back. I STRONGLY recommend everyone to not buy anything from them. They are not having good customer service and would give you very hard time after you buy a product. Buy it from ****** instead of macys. Can BBB get my money back please.Aosom LLC
Date: 09/03/2024
Hello ****, Thank you for taking the time to provide your feedback. If you have not already, please reach out to our customer service team at ************** regarding your request for return. Thank you!Review fromDoug C
Date: 07/24/2024
1 starDoug C
Date: 07/24/2024
Do not buy from this company. No support, terrible quality and won't be accountable to anything.We had an item that broke 5 days after the whopping 90 day guarantee. I didn't ask for anything but HELP from the company and they basically refused to even help me. I offered to pay for the part - No, past 90 days, nothing we can do.Honestly, do not buy from them.Aosom LLC
Date: 08/02/2024
Hello ****, we are sorry to hear that the product you purchased didn't meet your expectations. I was unable to locate your order under your name or email address, but all of our products have a limited 1-year warranty unless you purchased an item through the Open Box Program, which has a 90-day warranty period. Please reach out to the Aosom **************** Team again at your earliest convenience if you feel as though your purchase would be covered under our warranty.Review fromEric P
Date: 05/15/2024
1 starEric P
Date: 05/15/2024
Purchased an Aosom bicycle trailer online from Lowes. Opened the box it came in to assemble the trailer this spring to get it ready for bike season and discovered that one of the rims on the trailer was badly damaged and not useable. Since I waited longer than 30 days to open the box I was not expecting to be able to return the item for a refund I contacted both **************************** attempting to purchase a replacement rim but neither are willing to sell replacement parts for these products. I then visited several bicycle shops to see if I could have it repaired but because it is a proprietary design it can not be done. After getting the runaround from Aosom customer service the only option left to me is to throw it in the landfill & buy another one. I would caution anyone who is considering purchasing an Aosom product to think twice before making the purchase. The quality of their products is extremely poor and the customer service and aftersales support is non-existent. The reason this stuff is cheap is because it is absolute garbage sold by a shady corporation with blatant disregard for it's customers or the environment.Aosom LLC
Date: 05/21/2024
Hi ****, I'm sorry that we don't sell individual parts for some of our items other than the few that are available directly on our website. Our factories do not manufacture or package parts individually, so we do not have individual parts available for sale for most of our products. Although we do not have parts for sales for all of our products, we are compiling all requests for parts that have been requested, in hopes that at some time in the future, we might be able to start carrying more parts for sale.
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