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Business Profile

Sunglasses

Sunglass Hut

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sunglasses.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of sunglasses In store because they werent in stock (3/31). They sent me a receipt for my purchase and said I would receive a tracking number once theyre shipped. Never received the tracking number. Called customer service and they sent me the tracking number (4/5) and it said they were delivered to my house. I called customer service again and they said I would have to go to the store where I made the purchase for any issues. I called the store that I purchased the glasses from and spoke to the manager. The manager said she would try and resolve something once Monday comes around, Never received a call. Called back on Tuesday and the employees there said they would leave the manager a message to give me call once she comes back in. No call received. My wife went into the store Saturday (4/20) and the employees said the manager was not there. No glasses received

    Business Response

    Date: 05/17/2024

    I'm the manager here at sunglass hut store in ********. ***** Did order from our location? Unfortunately reached out a couple of time to let us know He did not receive a tracking number or order. We called back and gave him the tracking number. I did call help desk to track the package they told us 3 to 4 busses day due to it being order on a Sunday. I issued the refund today on 5/17/2024 Also offered a discount on his next purchase which he refused. 

Sunglass Hut is NOT a BBB Accredited Business.

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