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Business Profile

Bathtub Refinishing

Bath Fitter
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a bathtub 17 years ago. No problems until June when water sandwiched itself between the original tub and the BathFitters tub. I phoned BathFitters and described the problem. I also requested a new shower head, as mine was operating at 15 percent efficiency. I was informed whomever would address my problem would not have a shower head. BathFitters arrived 7/22. Pulled the drain out; not the problem. Stated water was coming from the wall. I requested mold remediation; was informed there was no need for this. (Stagnant water in 90 degree weather!). Bathroom window was resealed and replacement tub was ordered. The next day (7/23) I phoned to see if BathFitters would credit me the price of the replacement tub and I would pay the remaining cost of a bath-to-shower conversion. I was told that the replacement tub was a warranty item, rather than cash value, and he would have to check with his manager. Its been over 4 months with no response. ( should add initially I had phoned numerous times before finally getting a return phone call.). Within 10 days of BathFitters sealing my bathroom window the water was again between my 2 bathtubs. The bathtub is dangerous as when you step in it, it feels like youre walking on a bouncy house.

    Business Response

    Date: 12/03/2024

    I will reach out to the customer and work to resolve her concerns 

    ****

    Bathfitter

  • Initial Complaint

    Date:12/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July, 2023, I read in my church bulletin that Bathfitter would make a donation to the church food pantry if a potential client got a remodel estimate from Bathfitter. I decided to proceed with the offer. On 7/12/23, I ordered a replacement tub and surround. When discussing my accessory choices, I chose brushed nickel shower and faucet to match my existing vanity faucet. At no time was I informed that the new items would have plastic components. Installation was done 10/24 and 10/25/23. On 10/30 I informed Jeff A**** of Bathfitter that several problems needed to be addressed. Caulking was inadequate on the ceramic tile edge, the existing quarter round was poorly revised, a ceramic tile was broken,and white caulking was used where it should have been black caulking. The flooring had been installed in early 2023 and I was assured there would be no damage to the floor or quarter round. Jeff A**** notified the Service Dept. Carrie M******* from the Service Dept called me. I explained the problems. She said she would call me the following Friday or Monday to schedule service. I told her the next week would be best to do the work since I had a cold and didn't want to expose anybody. She never called. Emailed Jeff A**** 11/9/23 that issues were still unresolved and that the plastic faucet/shower were unacceptable. He said he would refer to upper management. 11/13/23 Bathfitter called and scheduled Paul for the service on 11/15/23. Paul reviewed the problems and said he would return to do the repairs soon. He did not address the faucet/shower problem. 11/16/23 I emailed Jeff A***** *hat the repairs and faucet/shower was not resolved.11/22/23 Jeff A**** texted me that my dissatisfaction would be referred to a Delta faucet company representative. As of this date, none of the problems have been addressed.

    Business Response

    Date: 02/06/2024

    We have been working with this customer on their concern have ordered a new tub spout and shower head once the items are shipped in our company will install them

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