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Business Profile

Entertainment

Everest Events Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/17/24 I purchased tickets from the business. The refund policy did not state that tickets were nonrefundable. After learning that I am not able to attend, I requested a refund. They denied my request on 08/19/24 citing that tickets were non refundable. After being confronted that their refund policy did not state that, I was provided a screenshot of their event description with line stating non refundable at the bottom of the page. This was not clearly stated on the event page prior to purchase and am requesting assistance in obtaining a refund in the amount of $43.50

    Business Response

    Date: 08/26/2024

    The customer purchased tickets August 17, 2024 for an event happening August 24, 2024. The tickets purchased were a “Buy One Get One Free” special through the ticketing platform utilized by the organizers. Forty-eight hours later, August 19, 2024 the customer requested a refund stating “I am no longer able to attend and am requesting a refund”.  The request was declined as the festival tickets were not refundable and the customer was informed, they could transfer the tickets to another person.

    The customer responded that there was no statement that the tickets were non-refundable prior to purchase. However, we provided screenshots of the event description showing that we did state the tickets were “non-refundable” on both the ticketing platform description and the Facebook event page description. The customer claimed it was not clearly stated and would report us to the BBB.

    Upon reviewing the attendance records of the event, it was noticed this customer’s tickets were scanned for entry on August 24, 2024 at 2:20 PM.  Therefore, the customer either attended the event themself or gave the tickets to another person who attended. As both tickets were used to attend the festival a refund will not provided to the customer.

    Since it is stated in the descriptions that tickets are non-refundable and the customer used the tickets to enter the event, we would request that this complaint be removed.

Everest Events Group is NOT a BBB Accredited Business.

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