Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August, 2022, I went to Abbey Flooring to view bathroom replacement flooring for my home. I had a 10% off coupon. I selected a potential flooring. I saw a picture of the flooring showing how the installed floor would appear. I requested an estimate of the cost. I was also considering L****** as a possible choice to do the flooring since L****** had previously done s
  excellent remodeling for me.
  On 9/1/2022,David D****** Abbey employee came to my home to give me flooring estimate cost. He informed me that the toilet was leaking. Since the toilet was old, I instructed him to add toilet replacement to estimate. He confirmed that I could use the coupon. He told me that L****** was closing & that many of L****** staff was going to work for Abbey. Both the approved coupon and the news that L****** was closing, induced me to proceed with Abbey. David told me all work would be completed before Christmas. The quoted estimate was $1,800. I gave him a check for $900.
  On 10/31/2022 and 11/1/2022, the flooring was installed. The workman did not cover my hardwood floors. The weather was very wet. He was in and out of my house numerous times. The floor was filthy. Lack of concern for my property.
  
  The finished flooring didn’t look like the sample picture which I was shown. Multiple issues needed to be addressed. I informed Abbey and was told they would fix the problems. I paid the remaining balance of $894.19 with my credit card.
  On 11/14/2022 and 1/18/2023,I discussed the remaining problems in person with Abbey staff.
  The following poor workmanship still remain to be addressed:
  1. The finished appearance of the floor doesn't match the sample picture
  2. Three broken ceramic tiles need
  replaced
  3. A patch next to heat register needs rectified
  4. A mitered corner needs repaire
  5 . Cut section of quarter round showing bare word needs repaired
  6. Replace damaged heat register
  7. Sticky section of quarter round attract dust/lint
  
  It is ofinterest that L****** is still open.

  Business Response

  Date: 02/22/2023

  From* ****** ****** ********************************>
  Date: Fri, Feb 17, 2023 at 4:42 PM
  Subject: RE: You have a new message from BBB serving Western Pennsylvania: complaint *********
  To: [email protected] <[email protected]>
  
  
  I have tried to login to respond to the complaint **********  We do not have access to the complaint to advise you that we have reached out to *** ******* and have an appointment scheduled at her home on Thursday, February 23 23023 at 10:00AM
  
  Elaine K D*****
  
  ****************
  
  AEI Interiors, LLC
  
  d/b/a Abbey Carpet and Floor
  
  *******************************

  Customer Answer

  Date: 03/17/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

   

  From: ****** ******************t>
  Date: Thu, Mar 16, 2023 at 11:22 AM
  Subject: **** *********
  To: <[email protected]>
  
  
  
  I am requesting that ************* be reopened.
  On February  23, 2023, representatives of Abbey Carpet and Floor came to my house. They looked at flooring and vanity problems and took multiple pictures. They measured the floor. They told me they would call me. That was three weeks ago. I have not received any type  of communication regarding their plan to rectify problems.
  Thank you for your assistance.
  ***** *******
  

  
  

   

   

  Customer Answer

  Date: 03/20/2023

  From: ****** ********************
  Date: Sat, Mar 18, 2023 at 7:55 AM
  Subject: **** *********
  To: <[email protected]>
  
  
  Update:
  Carol from Abbey called. She stated they were waiting for quarter round to come in and then would schedule flooring replacement at no charge. At that time, they will
  repair vanity drawers and take vanity doors to shop to repair flaws which occurred when Abbey refinished vanity.
  
  ***** *******