We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

ProudUSVeteran.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for ProudUSVeteran.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ProudUSVeteran.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January ******* I place a order for a military hat from ProudUSVeterans online for $38.89, this was for hat, rank and branch plus tax and shipping. They stated they had a fire, so it would be late in completing the order, I sai ok, still nothing on shipping it out, Then February 22 2025 they said they ship it. I for to *********** and now you can' get anythingm now it a malious site. So I called and left a message today, I wanted my hat or the refund. No call back, I also sent an email or ** tried to send it ,not sure if it got through. I did find where it shipped frm *****, I was surprised atr that, I thought it was an **************** in ********* PA.. I only want my refund on my Ctrdit card for this. Thank you for your help, if you can help. ****** ******

    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order date 1-9-2025 Notified of address issue 1-27-2025 Provided delivery physical address 1-27-2025 to shipper (not the vendor)Advised vendor of issue Vendor said it is a shipper problem and asked for an additional $20 for delivery "Hi *******,We are so sorry but this problem is not our fault, please know . You gave the **** address Therefore, we are so sorry we can't resolve this problem anymore because we supported you as much as we can."They refused to issue a refund I provided two physical addresses for delivery. Purchased item was returned to sipper.They have my money and the item.REQUEST REFUND $48.88 Exception ChinaUnited States 2025-02-14 13:01:40 . ******************* Return to Shipper 2025-02-14 13:00:37 . ******************* Returned to *******************

    • Initial Complaint

      Date:02/03/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a personlized watch fort my Marine. My watch is supposed to have been delivered to me no later than February 7, 2025. I emailed them twice to check on the status of my order. They responded that they make everything to order. Now the watch is due to me by Friday the 7th of February and today is Monday the 3rd. I received an email from them that they had a fire happen to there machines and my order will be delayed, but with no eta. This is unexpected. This is a gift that I need before Monday. Proudusveteran.com

    ProudUSVeteran.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.