We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Appliance Sales

Appliance Parts Experts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a part online only to find out the business is not operating any longer. Phone service puts me on hold with no intentions of answering

  • Initial Complaint

    Date:01/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for a part for my range on January 9th over the phone invoice number ********* , matching the number of the part on my schematic of the range to their part number with the assistance of their agent. When I received the part and compared it with the one on the range I could see it was not the correct one. I called several times, most with no answer but finally got someone on the phone who said they couldn't help me with a return and that I had to go through the person who created the invoice. I had 2, an order invoice and a shipping invoice from ********* ******** and ******* ********* so I e-mailed both of them, ********* on January 16th and ****** on the 18th asking for an authorization to return the part and a shipping label. ******* never replied, ********* didn't reply until the 23rd, when I was told that they wouldn't supply a return label because I chose the part. I have looked over their ******** and **** reviews and it appears that claiming the customer chose the part, even though the agent was on the phone with me to check it was correct, is a standard tactic they use to avoid paying return shipping. I paid to ship the part back, only to get an unpleasant call from ********* today (the 26th) that the part had been "installed", therefore I would not be receiving a refund! All I did was remove the part from the small plastic bag to compare it to the one on my range, nothing more. Why on earth would I go to further expense to send something back? Shipping both ways, which won't be part of any refund, has already cost me $18 out of a total cost of $63.55. "Customer service" with this company is shameful and I'd like a full refund.

    Business Response

    Date: 02/07/2023

    Dear ******************,

    We have reviewed the complaint logged by ***************************** and we have elected to reimburse him for the full amount of the invoice including the cost of the return freight from Florida to Allentown.   One of my co-workers has been in touch with him in order to obtain credit card information, and they appear to be satisfied with the result of our action.

    I hope this resolves this matter.

  • Initial Complaint

    Date:10/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase a $300 circuit board that was the incorrect style, contacted customer service for return information. The CB was not connected , and was returned in the original packing and box. the same day that the return part was received the claim was rejected due to the date on the CD and their claim of a burnt smell. It was the board that they sold to be. I asked my email to talk with the person that rejected the claim with no reply. I have email back on my home computer, and can forward this email from my phone or home computer

    Business Response

    Date: 11/21/2022

    Good afternoon ******************,

    I'm writing to you in response to *************'s complaint about not receiving credit for the circuit board he returned.

    We stand by the fact that this circuit board is the correct board per that part number (**********), and the fact that this board came directly from ** as a new board. The board we received back from ************* was used and burnt, but in the interest of any further conflict, we have decided to issue credit to *******************

    He should see a credit to his credit card before the end of the week.

Appliance Parts Experts is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.