We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Autism Therapy

NeurAbilities

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Autism Therapy.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out multiple times over the last several months trying to request medical records for my son. I called multiple times, and finally I was told to send a request online which I did the first week of September. I never heard anything, I called back and was transferred to the lady who was supposed to help on October 2nd, and she did not answer, so today on October 10th I called again and was sent to voicemail. the missed call on SEPT 6th happened at the same time I was on the phone with one of their agents I told me to submit the request online.

    Business Response

    Date: 10/31/2023

    Thank you for your inquiry and request for clarification. Patient care and addressing the needs of our patients and their families is our number one priority, so we can appreciate the urgency of a medical records request. Our team strives to provide patients and their caregivers with requested documentation as quickly as possible, but there are instances when additional information is required to comply with all local, State,and Federal guidelines. In these cases, our medical records department communicates with the patient or caregiver to explain what is needed for our medical practice to remain in compliance, noting that medical records cannot be released until all items have been received. According to our records, we received a completed medical records request on October 19th, 2023 and completed the request on the same day. We are always happy to provide more guidance and clarification on a request and welcome patients to contact one of our practice managers.

    Customer Answer

    Date: 11/08/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. however they initial request was sent months ago, and they did correct the problem and sent out the information on the 19th, however they date of the request was months not on the 19th as they claim. The 19th is when when a second request was sent in while I was on the phone with a patient coordinator who reached out after the initial message from the BBB

    Regards,

    *****************

    Customer Answer

    Date: 11/08/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. however they initial request was sent months ago, and they did correct the problem and sent out the information on the 19th, however they date of the request was months not on the 19th as they claim. The 19th is when when a second request was sent in while I was on the phone with a patient coordinator who reached out after the initial message from the BBB

    Regards,

    *****************

NeurAbilities is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.