We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Service

Car Mart Service Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/9/23 this company received my car for an engine replacement. They were paid $4500 and I was told that it would be done in a week. They decided to try to fix the existing problem instead of replacing it to make more of a profit. Now, almost a year later I finally was able to get my car, which still doesnt have a replacement, to take it to another mechanic shop to get the work done. However this shop is holding parts that came with my engine and are refusing to give me my refund even though they didnt do the job. They are constantly procrastinating the refund date.

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I leased a vehicle January 14, 2022 from Anthony G******* at Car Mart Auto Center. On February 12, 2022 I took my car for an oil change, while there it was observed I had no breaks and rotors left on the car. I reached out to Anthony, who said not to get them there that he will have his mechanic take care of it. They were also supposed to service my transmission, which we were told it was a new transmission upon buying the car, while they had it for the brakes and rotors, as well as service my AWD since my check engine light was on for it. They had my car for over a month and gave me the run around about updates on it. Once I finally received the car, my transmission blew within 4 days of having it back. They used the wrong fluid on it when doing the service. They had my car towed back and had it for over 3 months with no updates. Just a lot of back and forth on blaming the mechanic Kevin D***** and Anthony G*******. They both kept saying it was others fault it was not done. They received my in the beginning of April for the blown transmission. My warranty company gave them a check on April 24, 2022. I finally got my car back July 5, 2022. My car is once again back at their shop for issues with my AWD that they never fixed, issues with my transmission, and my radio which was stolen from the vehicle while in their possession. They are both saying the other is responsible for it, and neither knows why. So we are unsure if that will actually be taken care of or not

Car Mart Service Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.