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Business Profile

Cell Phone Accessories

CoverOn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Accessories.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a phone case from this company and it did not line up with my phone, though it was the right case. I emailed and emailed and emailed, even going as far as to find them on social media to reach them that way. Not one single response. They don't answer the phone so I'm out of ideas. And my money. This should NOT be acceptable business practice for ANYONE.

  • Initial Complaint

    Date:10/31/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted CoverON about an broken phone clip they haven't responded all I wanted is to check to see if the product is under warranty they said that I returned it to ******* I bought it online it came from CoverON not ********. ******** doesn't have the product in their stores I bought it off The ******** app . When the order arrived it came from CoverON not ******** please help me resolve this issue. Thank you

    Business Response

    Date: 11/22/2022

    Hi ******************,

    We just received your letter in regards to this buyer (*****************************) in regards to a complaint of the damaged product after one month of usage.  When the buyer first contacted us in email, we told him that our warranty is 30 days and it has passed since his first email was on 10/30/22 when this product was delivered on 9/27/22.

    Anyhow, we processed the full refund of $18.39 back to this buyer in Walmart.  Below is the refund information:

    CoverON *********** ****** *** 5G Holster Case and Screen Protector, Heavy Duty Full Body Belt Clip Phone Cover Card Holder - Black
    Purchase Order #: ************* |
    RMA #: ******************
    RETURN REASON      Other
    CUSTOMER                *****************************
    ITEM PRICE               $16.99
     
    Item Price:$16.99
    Shipping: $0.00
    Taxes: $1.40
    Refund Amount: $18.39

CoverOn is NOT a BBB Accredited Business.

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