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Business Profile

Cemetery

Greenwood Cemetery and Crematorium

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/13/2023 I received a call from ***************************** stating my fathers grass marker was going to be removed. He said I did not obtain the proper permissions from the plot owner. I only dealt with Greenwood Cemetery directly. I was not informed anything other than my cash payment was needed. I was never made aware of any policies, or permissions needed. I originally wished to put a bigger headstone down because the whole family was not inclusive . Also I expressed there was a non communicable dialogue between the plot owner *************************************** and my whole family. This was expressed in detail to the representative ***************************** . I was told by we could not put an additional head stone but that we could a grass marker down. ***************************** informed me I could only put a grass marker down. So we designed and ordered it with Greenwood directly. The grass marker was installed November 21, 2023 and now ***************************** said she can come and have it removed?

    Business Response

    Date: 01/30/2024

    ******* ***** came to Greenwood Cemetery to purchase a headstone for her father ***** *****.

    ********** ********* is ***** *****'s wife.

    Greenwood Cemetery was unaware of any absence of communication or lack of contact between *****'s wife, ********** and *****'s children. 

    ******* represented the fact that her mother in law would not mind her doing it on their behalf.

    We do not get involved in family disputes and we ask the buyers to reach out to each other to resolve any conflicts and to approve the design/ headstone.

    ******* represented that there would be no problems and wanted to proceed  with purchasing the memorial. Unfortunately there seemed that there was a personal vendetta to  purposely leave her mother in laws name and not include her as she originally represented. 

    After the headstone was installed, *****'s wife expressed and was upset that she was excluded from the design of the decorative tablet and wanted it removed.

    Unfortunately for ******* we have to honor the next of kin and they do not want the headstone there any more.

    It is considered a decorative tablet and will need to be removed.

    ******* came into the office and threatened office staff and misrepresented herself again.

    We offered to have the tablet removed and relocated to a different location either on their property or in the cemetery.  

Greenwood Cemetery and Crematorium is NOT a BBB Accredited Business.

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