We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

People First Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for People First Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

People First Federal Credit Union has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This US Mail from the bank in regards to this vehicle loan is becoming annoying. Fix this immediately and STOP with the mistakes or misinterpretation of the requirements or I will seek another bank to do business with... which how competent are you guys? I am scared for my businesses account to be handled by incompetent people.... fix it immediately!!!

    • Initial Complaint

      Date:05/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a customer of Peoples First. I’ve been sick for almost 2 yrs now & I wasn’t able to work, recently been diagnosed with cancer 4 surgery since November. I’ve been borrowing money to help keep account afloat, but it doesn’t matter what I do, including change of pay date for my bills. This bank always manages to overdraft me, they put my payment through ahead of time causing me to overdraft. I check my bank account every day 3 times a day I take pictures, fFriday It showed that my disability check was pending it did not show *********** also put $120 cash on Friday,if they would not have blocked *********** I would’ve borrowed more money just to avoid another overdraft fee, they block that but showed my disability check was pending. checked my bank account all weekend long and taking pictures. They overdraft my account saying that my *********** bill was pending since Friday and they allowed it to go through before my disability check this bill always goes through on the first 1st I talk with *********** today. They said it’s my bank doing this not them & change the payment day again to 3rd of month now I’ve been doing everything in my power to prevent this from happening, borrowing money, and even forcing myself to go back to work after having part of my lung removed so I wouldn’t get deeper debt I can’t afford these fees, I changed all my payment dates. they did reverse some overdraft fees, b/c they r wrong we don’t have control over life and what it brings to us. pictures show This bill was not pending on 30 April because it’s not supposed to go through until May 1 

    • Initial Complaint

      Date:01/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried multiple times to send you the loan payment from *** **** to peoples first credit union and it has not gone through. *** **** has said that it has tried sending over checks multiple times and each time it keeps getting declined by Peoples First. The last check was sent 11/10/2022 And it was sent back to *** ****. This has put me into collections because of this. I have been yelled at by two different employees at Peoples First for trying to get help and they have hung up on me multiple times.

      Business Response

      Date: 04/21/2023

      Dear *** *****: 

      I have received your letter of February 2, 2023 regarding the complaint of ***** ****. 

      Please be advised that People First Federal Credit Union, as a matter of policy, holds all information relative to members' accounts and any activity or transactions on these accounts to be confidential. We do not discuss nor disclose any information relative to members' accounts with any parties except as required by court issued Subpoena or with authorized Government Agencies. 

      Sincerely, 
      ****** ***** 

    • Initial Complaint

      Date:12/22/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please stop allowing PlanetFitness to try and take my money! I only kept this account open because I had identity theft happen in September and it is still not resolved!!! Stop charging me for money I do not have because you allowed someone to access my account illegally in Lancaster in September!! Why is no one communicating with me?! I want the money back in my account so I can close this account with PeopleFirst for good! I am so disappointed in your business!

    • Initial Complaint

      Date:11/14/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      09/30/2022 I received a text indicating that there was an unusual activity involving my account. Apparently someone was stealing my money from an ATM in Lancaster totalling up to $742.00 including all the "Courtesy Pay" withdrawal. Being irate, concerning this identity theft, I drove over to People First Bank in Allentown to have this rectified. After filing the complaint to have my money returned to my account (my withdrawal from a theft and the Courtesy Pay expenses) and to have my card canceled and having a new card reinstated, it is now over a month and not a single penny has been placed back into my account and my new debit card has not been sent to me at my new address and this is the 2nd new card sent to me because I never received the first one! Hello?! What is the hold up?!

    • Initial Complaint

      Date:11/04/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently ran into some issues with my business account and it was over drafted peoples first fcu took money out of my personal money marketing account which has no connection with the business account without my permission to pay the overdraft theres more then one person authorized to use this business account and I was not the one who overdraft the account

    • Initial Complaint

      Date:08/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      People First FCU did not have my permission to place an Inquiry on my credit report. Inquiry Date 8-3-2022. I would like them to remove the Inquiry from all my credit reports. Future actions, If the Inquiry is not removed, I will file more complaints with the Federal Trade Commission, then file a civil complaint with my local Magisterial district court. /Thank you

      Business Response

      Date: 10/19/2022

      October 12, 2022

      Dear *** *****: 
      I have received your follow up letter of September 25, 2022 and email of October 6, 2022 regarding the complaint of ******* ******. 
      Please be advised that People First Federal Credit Union, as a matter of policy, holds all information. relative to members' accounts and any activity or transactions on these accounts to be confidential. We do not discuss nor disclose any information relative to members' accounts with any parties except as required by court issued Subpoena or with authorized Government Agencies. 

      Sincerely, 
      STEVEN M.
      SVP, CHIEF REVENUE OFFICER 

    People First Federal Credit Union is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.