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Business Profile

Dentist

Aspen Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/28/2023 I went to Aspen Dental to have my 17 teeth extracted. They said before the procedure I only had to pay $4,000 which I did. Then they said they surgically extracted all my teeth, which was not necessary, and my insurance pays half of simple extractions, not surgical. A month later they billed me $7,600 which was totally unexpected. I live alone, am on disability, have a home and pay all my bills and could not afford this. If I knew what they were going to do I would have explored other options. I believe this is Fraud, and don't know what to do.Also the estimate in the pictures I uploaded was false, they circled my payment, and the insurance payments listed are untrue. There are my receipts of payment I made. I asked several times is this ($4,000) the only price I pay, which they assured me was.

    Business Response

    Date: 08/29/2023

    August 29, 2023

    Dear Sir or Madam,

    Thank you for the opportunity to respond to the complaint filed by ****** ******* on behalf of the Allentown, PA Aspen Dental branded practice, owned and operated by ******* ****** Dental, PC. We will be responding to the consumer directly on this communication.

    The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised, living into our commitment to say “Yes” to quality oral care.

    I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

    Sincerely,

    Regulatory Relations Specialist
    Aspen Dental Management, Inc.

    Customer Answer

    Date: 09/06/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because: They did not offer an adjustment to the remaining balance. They said they will address this to me personally, I am not sure I trust them considering the circumstances.

    Regards,

    ***************************

    Customer Answer

    Date: 09/07/2023

    One thing I forgot to mention is I have spoken with the  Dr. ************************ and he just discounts anything I have discussed with him. Also I spoke to ***, one of the receptionists on the balance due, and she also denies any wrongdoing on their part. So they said in their letter that they will personally deal with me is just not true. That letter just sounds like to me a generic response to anyone who has a problem with their shady business practices.

    Thank You,

    ***************************

    Business Response

    Date: 09/13/2023

    This is currently under review.

    Business Response

    Date: 09/20/2023

    This is currently under review. We are attempting to appeal.

    Customer Answer

    Date: 09/22/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because: It is the same letter they sent the first time, never tried to contact me regarding this complaint. I do not think they are sincere in correcting this discrepancy.

    Regards,

    ***************************

    Business Response

    Date: 10/06/2023

    This is currently under review.

    Business Response

    Date: 10/13/2023

    This complaint is under review currently.

Aspen Dental is NOT a BBB Accredited Business.

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