We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electric Generators

Automated Home Generators

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Generators.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/14/2021, signed contract, paid deposit of$2,460.00, for Home Generator to be installed by July 2022. On 8/19,8/23,8/24/2022, called to see when product would be installed, finally spoke to Donald S******, owner of Automated Home Generators, he stated he did not get the permit to install and could not answer to when he might receive the permit, his tone in the conversation made me feel like I was going to lose my deposit. I asked for the deposit back and he stated he wanted $150.00 for work he did not do. He sent a check for the deposit amount minus $150.00. I will not cash this check until i hear from someone from the BBB, I feel this is a very poor business practice. Waiting for 8 months not hearing from him, he should pay me interest on the deposit he received from me.

    Business Response

    Date: 09/08/2022

    To whom this concerns. I had a conversation with **. *************;about his concerns. I explained to him that after a lengthy delay in shipment of his generator that was beyond my control, that I had the unit in inventory. I also explained that I have been trying for weeks to get the proper information to apply for a building permit to install his generator with no response from his municipality after leaving several voicemails. I gave him an option that he may now attempt to secure a building permit for this installation or send me a signed paper releasing my company of any liability in securing the permit. He was not satisficed with that and demanded a refund of his deposit. I told him it was after the three business days as stated in his signed contract, but that i would refund his deposit minus $150.00 dollars. He did agree to this and I refunded him within three business days of his deposit as agreed minus $150.00 for the time and efforts that i put into this. I thought this to be the better action than to press the issue of Breach of Contract due to the fact he cancelled well after the three business days of the signing of the contract and was better to let go the unhappy customer.

    Don S******

Automated Home Generators is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.