Complaints

This profile includes complaints for Lehigh Valley Hospital Muhlenberg's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Lehigh Valley Hospital Muhlenberg has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Lehigh Valley Hospital Muhlenberg

  PO Box 689 Cedar Crest And I- 78 Third Floor Anderson Allentown, PA 18105-1556

• 

  Lehigh Valley Hospital Muhlenberg

  1249 S Cedar Crest Blvd Ste 100 Allentown, PA 18103-6259

• 

  Lehigh Valley Hospital Muhlenberg

  PO Box 4120 Allentown, PA 18105-4120

• 

  Lehigh Valley Hospital Muhlenberg

  2545 Schoenersville Rd Bethlehem, PA 18017-7300

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding the Lehigh Valley Network Financial Assistance Program (FAP) program: On 3/29/23, I was denied financial assistance through this program despite being approved several times prior. My daughter, who helps me a lot due to my legal blindness and post-stroke status, called the FAP program as the denial letter cited the following as the reason for rejection - “Income exceeds 400% of the Poverty Guidelines published by the Federal Government.” She spoke to a person named, *******, who informed my daughter that the threshold for acceptance is under $58,320.00. However, she was not able to state why I was denied despite my income being less than half this amount ($26,427.00). ******* spoke to her supervisor, *** *******, as did I the next day (3/30/23), who simply repeated, "The determination is valid," but could not explain the numerical discrepancy. My daughter tried to file a grievance complaint with LVHN, three times over the following two weeks (3/29, 4/4, and 4/10), and no one bothered to respond to the messages, hence the reason we are reaching out to you today. All we had asked for is an explanation to why I was denied the same assistance I had been receiving for years. In addition, there has been no response from the company to address our concerns in-house despite their policy of making contact with the consumer filing a grievance within 24 to 48 hours. Can you please help us get some answers from this very uncooperative, unhelpful organization? Thank you in advance, *****************.

• Initial Complaint

  Date:07/25/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2022 I called to inquire about an overpayment for services rendered at ************************** (Provider: **********************************), DOS 10/31/18. The representative I spoke to was both rude and dismissive. She argued that I did not overpay and that I must contact my insurance company (Aetna) for a refund if due. After ***** called and explained the overpayment to the representative, it was discovered that I in fact did overpay because Cedar Crest failed to process the updated EOB. The Aetna representative forwarded the updated EOB accordingly. On June 8th I received a voicemail confirming that the updated EOB had been received and that a credit would be applied to my account to process the refund and to wait 30 days for processing. I called after the 30 days elapsed, and I keep getting the run-around as to when I will receive a refund. The representatives state that the person who handles the archived accounts has been out of office/un-responsive. The incompetency here is baffling, it is sad that I have had to make numerous calls to no avail in order to receive the money that is owed to me. I would like a refund ASAP, I should have never been charged for the service to begin. I was told that the service would be covered in full as outlined in my policy and it wasn't until after the procedure that I was erroneously told that I have a hefty out of pocket expense. This provider has not acted in good faith, and I would like my money back immediately.