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Business Profile

Landscape Contractors

ALO Landscaping & More

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to do my vinyl flooring & paint my home.Work started 12/24/23 & was completed by 1/25/24. First off he broke multiple items in my home, never replaced the outlets they removed to paint, & left areas unpainted or needing touch *** which I did myself & I had an item go missing which I was willing to let go of (but now after the threat made I'm not sure if my items were broken, missing or simply stolen).Then things took a turn for the worse when I asked him to come back and fix my railings that were in great condition when I purchased the home 12-21-23 & it PASSED inspection (because it would be a safety hazard it would not have passed inspection if they were not in good & stable condition) that his guys took out while doing the flooring. Mind you, I expressed to him the reason I am requesting that he comes back and fix it is because I had a child bump into it and almost fall through the railing on the second floor down the steps. When I text to ask if he can come back to fix it, first I was told they were already like that, then he said they were falling out as they walked up the steps, THEN I was called a (REDACTED) & he said Id be lucky if he doesnt come back to rob me after all the work he did for me. Then he said that I wouldnt even be able to prove he did any work for me since I paid him cash & we didnt have a contract.When I say I was FUMING!!! The lack of professionalism, lack of accountability and to make threats?!Thank God for pictures, text messages, FB & witnesses!I waited to post this in hopes that once I calmed down from my initial reaction Id have a different perspective on how to approach this. The saddest part is that this could have VERY easily & respectfully been resolved ???????.Unless you have the time/ability to micromanage any & every thing he does, DO NOT HIRE!!!! He "might come back & rob you"! (Disgusting to say even out of anger!)

    Customer Answer

    Date: 03/19/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Alo Landscaping Llc regarding complaint ID ********.

    Regards,

    *********************************

    Customer Answer

    Date: 03/19/2024

    Please be advised his phone number is ************

ALO Landscaping & More is NOT a BBB Accredited Business.

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