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Business Profile

Landscape Contractors

Bob's Landscaping

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My problems with Bob started in late Summer of 2022 (August) when he would start demanding pre-payment for work or immediate payment. To the point he was making me and my oldest child uncomfortable with asking so much. We paid regularly, then Bob started acting erratic. Bob calmed down and in October of 2022, I gave Bob another chance and made a deposit of $700 of the total $1300 was provided to Bob's Landscaping (Bob ****). The work that was to be done was: adding rocks and mulch; weeding and pruning; and replacing plastic borders with wood borders to a rocky area in the back yard. According to Bob, due to the cold weather and cold ground, he could not get to the work until Spring 2023. We agreed. When March 2023 arrived, Bob was not coming on the weekends he promised. March turned to April and April to May. I asked Bob in early May if the project would be done before Mother’s Day. I was promised. “Guaranteed *****, you’re my guy!” Never happened. He allegedly had a sinus infection. Then Memorial Day. Bob confessed that he was in over his head and is cancelling new clients to keep the old clients – which I was one of. He never finished on Memorial Day. Multiple calls to his mobile at ###-###-#### were ignored. I called his home number at ###-###-#### were sometimes answered by his Mom. His Mom! Bob swore that my back yard would, “Look like a cherry!” come Monday, 06/26/2023. Neve happened. I received an email from the social media app ******** with the following headline from a resident in my area, “Bob's Landscaping. Made a deal. Traded tools for lawn to be cut until the end of June.” There are over 5 people complaining about Bob and how he has and is ripping people off! I called and texted Bob multiple times on his mobile, and called his home number the week of 06/26. Not a single call or text was returned. This is terrible!

    Customer Answer

    Date: 08/02/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Bob's Landscaping regarding complaint ID ********.

    It is a shame that he gets to walk away with $700 of my money and thousands from others.  We just sit by and watch this happen?  Terrible.  

    Regards,

    ***************************

Bob's Landscaping is NOT a BBB Accredited Business.

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