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Business Profile

Moving Companies

Allied Van Lines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Allied Van Moving to move me from New Jersey to Florida. They weren't the cheapest but thought they were the most honest. I took additional insurance to cover the full value of damaged or missing items. I realized about a week the following. A brand new Chainsaw wasn't delivered. A 2500.00 TV stand was damaged, a box filled with dress shirts and expensive ties was missing. I put in a claim with Allied Van Lines and they are refusing to compensate for the damage and missing items. They have come up with excuses rather than honoring the insurance I purchased for about $1,000.00. The claim was for $4500.00 and so far they are refusing to pay anything.

    Business Response

    Date: 09/06/2023

    We received the letter today however, we are not the Allied Agent responsible for this move. ********* Van and Storage in New Jersey  was the responsible agent.  If the complaint is against Allied directly then the letter should have been mailed to Allied directly.  Allied Van Lines appears to be affiliated with the BBB per the ****** search below. 

    Better Business Bureau
    *******************************************; ... Moving Companies
    Business Details ; Location of This Business: ********************************************************************;;

    Otherwise the complaint should be sent to the actual agent responsible for the move. 

  • Initial Complaint

    Date:11/28/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 28th, 2022, I scheduled an in-home estimate with Allied Van Lines, which assigned a local agent near me called The ***** **** ltd (Agent for Allied Van Lines **** ********** ** Schenectady NY ***** USA ************). On November 1st, 2022, ****** published a review "Best Long-Distance Moving Companies of 2022" link: ******************************************************************************* In the article, Allied Van Lines listed as providing Senior discount. When I called about senior discounts, the agent (The Ideal move) denied such a discount. When I called Allied Van Lines, I was transferred around (to customer service), which again referred me to The ***** ****. Allied Van Lines should either honor the senior discount or correct the news (which is "false advertising", if there is no discount). Thank you for your help

Allied Van Lines is NOT a BBB Accredited Business.

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