Reviews

Review Details

• Review fromRoberto A

  Date: 04/01/2025

  1 star
  Brought my car in for what was supposed to be powertrain repair under the assumption I had active warranty we showed Subaru on are phones the warranty saying active we asked for here help to find out if its still valid they agreed we went home they found are warranty company and talked to them and confirmed mileage and vin along to make sure the part will be warranty work or not we than received a call the next day saying we would need to authorize repair to begin I agreed since they talked with the warranty and verified everything so we hang up and the next day they called back and we got denied repair because the warranty company said we drive 2k miles above the limit, we were confused because why would they want to continue work when they already verified mileage I ended up losing my job and apartment not having a car to get to work so my car sat for months and me trying to figure out next steps to repair my car I then got told to talk with warranty company to see what was said between Subaru and them, warranty said Subaru provided false mileage and this wouldnt have happened if they didnt I then called Subaru today and asked why they gave false mileage they said they cant give me an answer not seeking legal help against mileage fraud currently left with over 1k for repairs to my car

• Review fromAdrianne A

  Date: 01/31/2024

  1 star
  I purchased a used vehicle from this dealership and have had it in the shop multiple times. The first repair (a month after buying the car) was paid for by the dealership. I’ve had to have the A/C diagnosed for not running properly and then had to pay for it to be recharged and new coolant put in. I recently started having issues with the rpm’s revving really high and going low to almost stalling out. The list of repairs needed is lengthy. A/C compressor, Alternator belt, front and rear breaks and rotors, 2 rear tire wheel bearings need replaced and an alignment will need done. These repairs total well over $4000. I contacted the dealership to express my dissatisfaction and I was told they made sure it was safe to drive before selling it and basically it isn’t their problem. They offered NO help of any kind. I will never buy another car here and certainly will not be taking it there for service. There are multiple reviews on google with the same type of complaints.

• Review fromTrevor A

  Date: 04/16/2023

  1 star
  Car salesman lie to you directly, majorly undervalue your trade in, salesman lied to me and said my car was going to auction and could only give me 11k. Tried negotiating for an hour and ended up at 11k. They turn around and put it on the lot for 21k. They just wanna take advantage of you

• Review fromElvira H.

  Date: 10/18/2022

  1 star
  I wish to be able to reverse my loan to use it at another dealer. Ciocca pre-own put me in a car that did NOT last a year before the check engine light was on and many other problems. They got a trade in and sold it back to me without any maintenance service and of course in about 9 months the engine seal popped out. A $13,000 loan and here I am without a vehicle for over a month because they didn't want to fix. They wanted me to pay to be fixed.