Complaints

This profile includes complaints for MGS Trade School's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MGS Trade School

  1011 Brookside Rd Ste 300 Allentown, PA 18106-9042

  
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  MGS Trade School

  1000 N West St Ste 1200 Wilmington, DE 19801-1058

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended their online gunsmithing school, explained that i did not want to pay out of pocket for this course, That i didn't know if there was enough money left on my GI BILL, I asked the counselor if i went over could they just eliminate the final project. He said yes on the phone. I now owe 1200 dollars, they will not send my .till it is paid, they have been unreasonable. I asked them to bill the VA ********** they said they would that was a month ago, i don't see where that has been done, it still not showing up as a ***** ** billl, paid 5500, it ran out, MGS has not been truthful with me and i would not recommend them.

  Business Response

  Date: 04/19/2024

  
  April 19, 2024
  
  ****************************
  ************************************************
  **************************
  
  RE: BBB Complaint, Case 21541430
  
  Dear Heart *****,
  
  This letter is in response to the complaint filed by **************** on April 15, 2023, regarding tuition benefits and course completion.
  
  We recently received notice from the BBB of a complaint submitted against MGS regarding the use of Mr. ******* GI Bill for his Advanced Gunsmithing II enrollment, dated April 15, 2024.  This letter serves as our response to this complaint.
  
  **************** stated in his original complaint to the VA that MGS billed the VA for $10,000 of his GI Bill benefits. As a VA-approved correspondence school, MGS may only bill the VA for actual tuition and fees for the program.  The total tuition for the Advanced Gunsmithing program is $5,992.00, which is paid to MGS based on lessons completed by the student. The total amount the VA will pay for correspondence courses per year is $13,172.57 or $******* per month of benefits. **************** had 4 mo. and 11 days left.
  
  MGS submitted to the VA 65 completed lessons, however, the total paid to MGS by the VA was $4,793.35. On March 6, 2024, we were notified by the VA that Mr. ******* benefits had expired and no further payments for the enrollment would be made. Even though **************** had $10,000 of benefits left,the most the VA would pay is $4793.35 (4 mo. 11 days x ******* per mo.).
  
  Our school certifying official, *****************************, spoke to *************** that day, to inform him he would be responsible for the remaining tuition balance of $1198.65 to receive the final build project and finish the program. **************** stated at that time that he did not wish to complete the final project, and instead receive his diploma for the coursework completed. However,in order to receive a diploma for the Advanced Gunsmithing II program, all program requirements must be met.
  
  **************** had another conversation with a staff member on March 7, 2024, who informed him that ****************** was discussing options with our educational staff. On March 12, 2024, **************** discussed with ****************** his displeasure with having to pay out of pocket for the remaining tuition. At that time, ****************** discussed payment plan options for the balance. ****************** also contacted **************** on March 19, 2024, and at that time **************** stated he would be mailing MGS a check for the full balance of tuition.
  
  The tuition balance check (#****) was received on March 21,2024. Unfortunately, the check could not be deposited because of an inconsistency on the total amount on the check (written amount did not match numerical amount for deposit and was refused by our bank). **************** was informed of this error, and stated he would send a new check. As of today, we have not received payment.
  
  On April 18, 2024, ***************************** reached out to **************** and provided two options. **************** chose the offer to transfer into the Advanced Gunsmithing I program which does not include a build and therefore he will not incur any additional costs. See Exhibit 1 for written confirmation on our agreement with ****************.
  
  We understand Mr. ******* frustration with his GI Bill benefits and are confident that we have reached a resolution.
  
  If you have any additional questions regarding the mutually agreeable terms, please reach out to MGS directly at ************.