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Business Profile

Optician

Lehigh Valley Eye Care Associates

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/22/2022 I went for a basic eye exam which is covered by *** my vision insurance. All I wanted was the basic eye exam. They still proceeded to charge me for my basic eye exam and are trying to run it through my medical insurance. At no time died I see a medical Dr. Nor was there any medical procedures performed. Also the was no medical advice offered. I never had an issue going to any other vision center and getting my vision check except here. Once again My eye exams are covered through *** insurance but I still received a bill for $117.60. Fee slip ***** My son *************************** also went for his basic check up. He received the same treatment from them. He never received a follow on a prescription that he is waiting for to return to the ****. We since went to visionworks, they accepted VSP, received our eye exams and they did not try to scam us by charging us for medical procedures that were never performed. This is the only place that is charging for false procedures.These bills need to read $0 owed

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